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All Journal Kajian Ekonomi dan Akuntansi Terapan
Rafael Ardi
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Economics, Econometrics & Finance Other

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Kepuasan Klien Dalam Layanan Pendidikan Dan Pelatihan Di Luar Ruangan Rafael Ardi
Kajian Ekonomi dan Akuntansi Terapan Vol. 1 No. 1 (2024): Maret : Kajian Ekonomi dan Akuntansi Terapan (KEAT)
Publisher : Asosiasi Riset Ekonomi dan Akuntansi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61132/keat.v1i1.13

Abstract

This research aims to analyze the level of client satisfaction in the context of outdoor education and training services. The research method used involved surveys and interviews with training participants as well as quantitative and qualitative data analysis. The results showed that factors such as the quality of training materials, instructor experience, facilities, and social interaction played a key role in influencing client satisfaction. The implications of these findings can provide guidance for outdoor education and training service providers to improve the quality of their services and increase client satisfaction.
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