Suhalis, Adenan
Sekolah Tinggi Manajemen Transportasi (STMT) Trisakti

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MANAJEMEN OPERASIONAL DI PELABUHAN NUSANTARA KENDARI Werweti, Werweti; Sukardiman, Tjuk; Suhalis, Adenan
JURNAL MANAJEMEN TRANSPORTASI & LOGISTIK Vol 4, No 1 (2017): MARET
Publisher : Sekolah Tinggi Manajemen Transportasi (STMT) Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25292/j.mtl.v4i1.56

Abstract

The purpose of this study was to determine the relationship of operational management and service to customer satisfaction in the port of the archipelago Kendari. To collect the data, this study used a questionnaire method / inquiry tangible items of questions. This questionnaire distributed to companies who become customers Kendari port of the archipelago. The population in this study is the customer service users Nusantara Port Kendari. Testing the quality of the data using validity and reliability test and classical assumption. While the analysis model used in this study using multiple linear regression analysis, T test, F test, test the coefficient of determination. The results showed that: 1. In the individual variable operational management and service a significant effect on customer satisfaction in the port of the archipelago Kendari. T test results gained tcount accepted at significance level of 5%; 2. Taken together operational management and service variables significantly influence customer satisfaction in the port of the archipelago Kendari. F assay results received grades of F = 97.224 accepted at significance level of 5%; 3. The operational management of the dominant influence on customer satisfaction, compared to the variable service. T-test results for the variable gain tcount operational management (11.055) higher than the variable tcount services (9.913) at the 5% significance level.
Integrasi antara Dwelling Time dan Bongkar Muat Peti Kemas Pelabuhan Tanjung Priok Ricardianto, Prasadja; Suhalis, Adenan; P. Sirait, David
JURNAL MANAJEMEN TRANSPORTASI & LOGISTIK Vol 5, No 3 (2018): NOVEMBER
Publisher : Sekolah Tinggi Manajemen Transportasi (STMT) Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25292/j.mtl.v5i3.265

Abstract

The research objective is to determine the integration between waiting times for dwelling time and loading unloading container of container terminals at Tanjung Priok Port. The research method used in this study was qualitative descriptive. The five container terminals studied at Tanjung Priok port are the Jakarta International Container Terminal, Koja, NIPCT1 container terminal, Mustika Alam Lestari and Terminal 1 New Port Container. The research problem is whether the reduction in Dwelling Time will be able to increase loading unloading Container capacity at container terminals at Tanjung Priok Portor not. The result shows that there is a positive integration of Dwelling Time specifically for loading and unloading imported containers in Tanjung Priok Port and is categorized as very high, with an average duration of seven years was 5.5 days. The results of this study are expected to be able to recommend how the decline in Dwelling Time could increase loading and unloading container capacity of container terminals at Tanjung Priok Port.