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All Journal Jurnal Syntax Transformation Devotion: Journal of Research and Community Service
Khaerudin Imawan
Universitas Swadaya Gunung Jati
Humanities Education Environmental Science Law, Crime, Criminology & Criminal Justice Social Sciences

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Drugs are Nation’s Enemy: BNN Demanded to Implement P4GN Policy in Reducing Prevalence Rate Kartini Kartini; Roisatul Umami; Aprilia Sabila Putri; Siti Khumayah; Khaerudin Imawan
Devotion : Journal of Research and Community Service Vol. 5 No. 5 (2024): Devotion: Journal of Community Service
Publisher : Green Publisher Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59188/devotion.v5i5.728

Abstract

The government's efforts to reduce drug trafficking in Indonesia by establishing the National Narcotics Agency (BNN), a law that regulates narcotics and rehabilitation for victims of drug abuse. This study uses a qualitative descriptive approach to investigate the implementation of the Prevention Policy for the Eradication of Abuse and Illicit Circulation (P4GN) policy by BNN Cirebon City. The research was conducted purposively, using information from the prevention division personnel and P4GN targets of school students. The results of this research can be analyzed using theory according to George C. Edward III in Saufi & Nim (2016) which explains that there are four supporting variables that affect the success of a policy, namely Communication, Resources, Disposition, and Bureaucratic Structure.
Public Service Transformation : Improving the Service Quality of Regional Public Companies Fadhillah Shofa Lucyana; Fiki Azkiya; Tazqiyatas Safira; Siti Khumayah; Khaerudin Imawan
Jurnal Syntax Transformation Vol 5 No 6 (2024): Jurnal Syntax Transformation
Publisher : CV. Syntax Corporation Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46799/jst.v5i6.962

Abstract

This research was conducted because there was a decrease in the number of customers of the Tirta Giri Nata Drinking Water Regional Public Company in Cirebon City during the 2021-2023 period. This research uses a qualitative method by collecting data through interviews, observation and documentation. This research uses public service theory which focuses on the five main service quality dimensions related to customer service by public water companies: Tangibles, responsiveness, reliability, assurance and empathy. This study uses an interactive model data analysis procedure, which begins with data collection and continues with data reduction, data visualization, and conclusion drawing as the final step. The results showed that the service quality of PERUMDA Tirta Giri Nata Cirebon City still did not meet the five main success indicators, namely reliability, responsiveness, assurance, empathy, and tangible. The conclusion of this study is that the quality of customer service at PERUMDA Tirta Giri Nata Cirebon City, especially in terms of administrative and technical complaint services, has not yet reached an optimal level. There are still shortcomings in fulfilling the expected dimensions and indicators of service quality.
Co-Authors Aprilia Sabila Putri Fadhillah Shofa Lucyana Fiki Azkiya Kartini Kartini Roisatul Umami Siti Khumayah Tazqiyatas Safira