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All Journal Journal of Health and Nutrition Research
Muhammad Ryman Napirah
Department of Health Policy Administration, Tadulako University, Indonesia
Medicine & Pharmacology Nursing Public Health

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Analysis of Satisfaction Levels of Patients on Service Quality with The Importance Performance Analysis (IPA) Method Vidyanto Vidyanto; Brigita Natasya Bertus; Sendhy Krisnasari; Muhammad Ryman Napirah
Journal of Health and Nutrition Research Vol. 2 No. 3 (2023)
Publisher : Media Publikasi Cendekia Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56303/jhnresearch.v2i3.207

Abstract

The Importance Performance Analysis (IPA) method is a survey method that can be used to measure the satisfaction performance that is considered important by customers (expectations) and the satisfaction performance received by customers (reality). This research aims to determine the level of compatibility between performance and expectations of satisfaction towards the quality of service at the Biromaru Public Health Center in Sigi Regency. This type of research was quantitative with descriptive analysis techniques; the sample size used the Slovin formula, while the sampling used accidental sampling techniques. The total sample was 99 respondents. Data were collected through questionnaires and then analyzed using the Importance Performance Analysis (IPA) method. Results show that The Biromaru Public Health Center has met patient expectations in terms of the friendliness and politeness of health workers, the cleanliness of examination rooms, and the timeliness of doctor examinations. However, there are several areas where the health center can improve, such as the cleanliness and maintenance of the building, the waiting time for medicines, and the availability of sophisticated and adequate health facilities. The attributes that patients consider less important, but are still implemented well, include the appearance of health workers, the clarity of drug dosage information, and the good communication of nurses. The Bureaumaru Health Center has met patient expectations in terms of the courtesy and politeness of health workers, the cleanliness of the examination room, and the timeliness of doctor's examinations.
Bullying Behavior in Generation Z Youth: Case Study at Palu City DP3A Children's Forum Arwan Arwan; Syamsul Arif; Sadli Syam; Muhammad Ryman Napirah; Sendhy Krisnasari; Firmansyah Firmansyah; Novi Inriyanny Suwendro
Journal of Health and Nutrition Research Vol. 2 No. 3 (2023)
Publisher : Media Publikasi Cendekia Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56303/jhnresearch.v2i3.216

Abstract

This research aims to determine bullying behavior among Generation Z youth at the DP3A Children's Forum in Palu City. This research used qualitative research methods with a case study design. There were 10 informants in the research using purposive sampling techniques. Data management using matrix techniques. The results of research on the behavioral belief variable were that the perpetrator understands the dangers of bullying quite well, but bullying behavior was still carried out. Regarding the evaluation variable or behavioral impact, most did not know and did not feel the impact of bullying. In the behavioral motivation variable, the perpetrators were motivated to bully because it was fun for them and had thought about stopping bullying because they had received warnings and advice from those closest to them. It is suggested that the Women's Empowerment and Child Protection Service (in Indonesia known as DP3A) of Palu City should find out about providing maximum education and guidance to the parents of the perpetrators so that bullying behavior by those who become administrators or new members in the Palu City Nosarara children's forum does not occur. Parents should pay attention and always ask about the activities they are carrying out and understand their children's feelings so that they trust them and do not hesitate to talk about their children's problems
Co-Authors Arwan Arwan Brigita Natasya Bertus Firmansyah Firmansyah Novi Inriyanny Suwendro Sadli Syam Sendhy Krisnasari Sendhy Krisnasari Syamsul Arif Vidyanto, Vidyanto