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All Journal Communication and Information Journal
Rizki Febri Yanti
Universitas Islam Negeri Sumatera Utara
Religion Computer Science & IT Control & Systems Engineering Education Engineering Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media

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Analisis Kualitas Website Perpustakaan Universitas Islam Negeri Sumatera Utara (UINSU) dengan Menggunakan Metode Webqual 4.0 Rizki Febri Yanti; Retno Sayekti; Muslih Fathurrahman
Comit: Communication, Information and Technology Journal Vol. 2 No. 2 (2024): Comit: Communication and Information Journal
Publisher : IAI Nasional Laa Roiba Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47467/comit.v2i2.2008

Abstract

This research aims to measure the service quality of the North Sumatra Islamic State University Library UPT website by comparing the level of performance and level of interest (expectations) of users. The research method uses the webqual 4.0 method with three main variables: Usability, Information Quality, and Service Interaction Quality. The research sample involved 98 respondents with data collection using a questionnaire. Data analysis was carried out using descriptive statistical analysis and simple linear regression, with the help of SPSS Version 23 software. Hypothesis test results show that there is a positive and significant influence between performance variables and website importance, with tcount > ttable (4.998 > 0.16608) and level significance 0.000 (below 0.05). Therefore, the conclusion drawn is that Ho is rejected and Ha is accepted, indicating that there is a positive and significant influence between variables X and Y.
Co-Authors Fathurrahman, Muslih Retno Sayekti