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All Journal Venus: Jurnal Publikasi Rumpun Ilmu Teknik
Karolus Wulla Rato
Universitas Stella Maris Sumba
Automotive Engineering Chemical Engineering, Chemistry & Bioengineering Civil Engineering, Building, Construction & Architecture Computer Science & IT Engineering

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Pengaruh Kualitas Pelayanan terhadap Kepuasan Pelanggan di Restoran Dapur Sumba: Studi Kasus: Restoran Dapur Sumba Karolus Wulla Rato; Oktaviana Dopi; Arisius Adi Papa; Gresensia Kalli; Mextisoni A. Twoputra Talu; Afriani Sesi Lero
Venus: Jurnal Publikasi Rumpun Ilmu Teknik  Vol. 2 No. 3 (2024): Juni : Jurnal Publikasi Rumpun Ilmu Teknik
Publisher : Asosiasi Riset Ilmu Teknik Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61132/venus.v2i3.314

Abstract

Sumba Kitchen offers a variety of food menus. Not just local specialty food. There is also a menu of Indonesian food such as meatballs, rawon, fried noodles and processed sea fish. There are also western dishes such as pizza, burgers and spaghetti. So for those of you who find it difficult or afraid to enjoy new dishes, you can choose Indonesian and Western menus which are already familiar to your tongue, this could be a solution. Another interesting thing apart from opening a restaurant and cafe, the owner of Dapur Sumba also opened a bakery called Galaxy Bakeries. So for tourists who want to buy snacks to snack on while traveling or who intend to buy souvenirs for people at home, you can buy them here. Dapur Sumba also provides HR (Human Resources) who are qualified to provide services in restaurants, cafes and bakeries. . The human resources prepared by the owner of Dapur Sumba are in the form of (reliability, responsiveness and empathy). This research aims to analyze the influence of service quality on customer satisfaction. There are three hypotheses developed in this research, namely: 1) Customer quality has a positive effect on customer satisfaction. Data collection method is through distributing questionnaires to respondents directly. The respondents in this research were Sumba Kitchen customers. The number of questionnaires distributed was 98. The test technique used uses a validity test and a reliability test. Testing the first and second hypotheses uses a simple linear regression test. The research results show that service quality has a positive and significant effect on customer satisfaction.
Pengaruh Kepemimpinan Kepala Sekolah Terhadap Motivasi Kerja Guru SDK Waitabula Karolus Wulla Rato; Marselinus Arianto Malo; Apliana Kartini Zangga; Arman Bili; Feriati Holo
Venus: Jurnal Publikasi Rumpun Ilmu Teknik  Vol. 2 No. 3 (2024): Juni : Jurnal Publikasi Rumpun Ilmu Teknik
Publisher : Asosiasi Riset Ilmu Teknik Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61132/venus.v2i3.349

Abstract

The influence of the principal's leadership on teacher work motivation (Waitabula Elementary School) The influence of the Principal's leadership on teacher work at Waitabula Elementary School. This research aims to determine the description of teachers' work at SDK Waitabula and the relationship between teachers and the leadership of the school principal. This research is quantitative research. Meanwhile, based on the source, this research uses primary data, namely data collected by the researcher himself through distributing questionnaires to respondents, in this case is teachers at Waitabula Elementary School with a total of 36 respondents. The data collection method uses a questionnaire with a measurement scale and data obtained by descriptive statistical analysis. Data processing was carried out using SPSS version 20. Based on the research results, it showed that the school principal's leadership was in the high category with descriptive analysis results of 95% and the teacher's work was also in the high category with a percentage of 100%. The principal's leadership and teacher work motivation have a very strong relationship. The correlation coefficient value is 0.823 and the style applied by the principal at Waitabula Elementary School is the influence of leadership.
Co-Authors Afriani Sesi Lero Apliana Kartini Zangga Arisius Adi Papa Arman Bili Feriati Holo Gresensia Kalli Marselinus Arianto Malo Mextisoni A. Twoputra Talu Oktaviana Dopi