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All Journal Journal of Educational, Health and Community Psychology
Tamara Dwi Astari
Medan Area University
Education Public Health

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Journal : Journal of Educational, Health and Community Psychology

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The Effect of Workplace Incivility on Psychological Well Being in Health Nurses With Emotional Exhaustion as a Mediator Variable Tamara Dwi Astari; Rahmi Lubis; Patisina Patisina
Journal of Educational, Health and Community Psychology Vol 13 No 2 June 2024
Publisher : Universitas Ahmad Dahlan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.12928/jehcp.v13i2.28177

Abstract

Nurses are health services provider professionals. The work demands have detrimental effects on nurses' physical and mental health, which risk their psychological well-being. The psychologically well nurses will provide high-quality care with implications for patient recovery. Interpersonal relationships with co-workers and superiors influence nurses' well-being. Poor treatment in the work environment (workplace incivility) can cause nurses to be psychologically unwell. However, we do not yet know how workplace incivility affects psychological well-being. This study aims to examine the effect of workplace incivility on nurses' psychological well-being through the mediation of emotional exhaustion. This explanatory quantitative study involved 270 health nurses at Hospital X Medan. We analyzed data using the Structural Equation Model (SEM) with the Smart-PLS program. Results indicated that emotional exhaustion mediated the effect of workplace incivility on nurses' psychological well-being. This study contributes to nurses' well-being intervention, which is influenced by workplace incivility and mediated by emotional exhaustion.
Co-Authors Patisina Patisina Rahmi Lubis