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All Journal Bisman (Bisnis dan Manajemen): The Journal of Business and Management Jurnal Pijar : Studi Manajemen dan Bisnis
Mufidah , Eva
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Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Social Sciences

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Pengaruh Iklim Organisasi, Motivasi Kerja Dan Perilaku Inovatif Terhadap Kinerja Pegawai Pada Dinas Penanaman Modal Dan Pelayanan Terpadu Satu Pintu Kota Pasuruan Dyah Arum Widyasari; Mufidah , Eva; Fibriyan, Vita
Bisman (Bisnis dan Manajemen): The Journal of Business and Management Vol. 6 No. 3 (2023): November 2023
Publisher : Program Studi Manajemen, Fakultas Ekonomi, Universitas Islam Majapahit, Jawa Timur, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36815/bisman.v6i3.2852

Abstract

The purpose of this study was to analyze the relationship between organizational climate and employee performance, work motivation and employee performance, innovative behavior and employee performance. This research method is quantitative. The data collection technique in this study used an online questionnaire technique designed using a Likert scale of 1 to 5 and distributed to 43 employees at the Investment and One-Stop Services Office of Pasuruan City who were selected by purposive sampling method. This data processing tool is SPSS (Statistical Package for Social Science). Before conducting data analysis, first tested the validity and reliability of the questionnaire used. To measure its validity, the score of each question item is used which is correlated with the total item score in one variable. After testing the validity and reliability, then performed data analysis. Analysis and interpretation of data is carried out to answer the problems that have been formulated and answer the hypotheses.
PENGARUH STORE ATMOSPHERE, KERAGAMAN PRODUK DAN KUALITAS PELAYANAN TERHADAP KEPUASAN PELANGGAN AWANBREW COFFEE KOTA PASURUAN Chairunnisaa, Izzah Riastiti; Mufidah , Eva; Wahyuni, Hari
Jurnal Pijar Vol 2 No 04 (2024): Jurnal Pijar : Studi Manajemen dan Bisnis (Juli - September 2024)
Publisher : PT Naureen Digital Education

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Abstract

This research aims to determine the influence of store atmosphere, product diversity and service quality on customer satisfaction at Awanbrew Coffee, Pasuruan City. The population used is customers who have made at least 1 purchase at Awanbrew coffee within a period of 1 year with ages 19-40 years using a non-probability sampling method. The sampling technique used purposive sampling technique, so that there were 73 respondents as samples and data analysis was carried out using the SPSS program. The analysis used is Instrument Test, Coefficient of Determination Analysis and Hypothesis Test and Dominant Influence Test. The results of this research show that simultaneously store atmosphere, product diversity and service quality have a significant effect on customer satisfaction. Partially, store atmosphere does not have a significant effect on customer satisfaction, while weight diversity and service quality partially have a significant effect on customer satisfaction. The regression results obtained were R2 of 0.570 or 57.0% with an X1 value of 0.401 or 40.1%, an X2 value of 0.545 or 54.5% and an X3 value of 0.518 or 51.8%.
Co-Authors Chairunnisaa, Izzah Riastiti Dyah Arum Widyasari Fibriyan, Vita Wahyuni, Hari