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All Journal Ensiklopedia of Journal Ensiklopedia Education Review Nan Tongga Health And Nursing
Pelani, Helman
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Arts Humanities Computer Science & IT Education Health Professions Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Medicine & Pharmacology Nursing Public Health Social Sciences

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Journal : Ensiklopedia of Journal

 1 
HUBUNGAN WAKTU TUNGGU DENGAN TINGKAT KEPUASAN PASIEN DALAM MENDAPATKAN PELAYANAN KESEHATAN DI WILAYAH KERJA PUSKESMAS SIULAK MUKAI TAHUN 2023 Pelani, Helman; Eliza, Eliza; Rahman, Waldi; Topis, Efrin
Ensiklopedia of Journal Vol 6, No 2 (2024): Vol. 6 No. 2 Edisi 2 Januari 2024
Publisher : Lembaga Penelitian dan Penerbitan Hasil Penelitian Ensiklopedia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33559/eoj.v6i2.2143

Abstract

Abstract: Waiting Times is the length of time a patient waits for health services until they receive a prescription from a doctor. Waiting for a long time causes patient/customer dissatisfaction. It can be estimated that with high service quality it can prevent 2.5 million deaths due to negligence in service. The aim of the research was to determine the relationship between waiting time and the level of patient satisfaction in obtaining health services in the Siulak Mukai Community Health Center working area. The research used a non-experimental research design which was descriptive in nature, observations carried out on 1-5 August 2023 at the Siulak Mukai Community Health Center, with a sample size of 58 respondents. With waiting time and patient satisfaction variables. Data processing techniques use univariate and bivariate analysis with the SPSS application.The results of the study showed that the waiting time for respondents in the service was more at a waiting time of <40', namely 34 respondents (58.6%). Respondents' service satisfaction was more at the satisfaction level, namely 45 respondents (77.6%) Based on the results of statistical tests, there was pvalue=0.000, α<0.05 and OR 13,538. It can be concluded that there is a relationship between waiting time and the level of patient satisfaction in receiving health services at the Siulak Mukai health center. It is recommended for community health centers to improve the quality of services, especially regarding waiting times for health services provided at community health centers.Keywords: Waiting Time, Satisfaction, Service
HUBUNGAN FUNGSI PERENCANAAN KEPALA RUANGAN DENGAN KINERJA PERAWAT DI RSU MAYJEN H.A THALIB KOTA SUNGAI PENUH Eliza, Eliza; Pelani, Helman; Sartika, Sri
Ensiklopedia of Journal Vol 6, No 2 (2024): Vol. 6 No. 2 Edisi 1 Januari 2024
Publisher : Lembaga Penelitian dan Penerbitan Hasil Penelitian Ensiklopedia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33559/eoj.v6i2.2100

Abstract

Nursing services have great leverage to achieve development goals in the health sector. Nursing as a professional staff is responsible for providing nursing services according to the competence and authority possessed independently or in collaboration with members of the health team. The aim of the research was to identify the relationship between the planning function of the head of the room and the performance of the executive nurse at RSU Mayjen H. AThalib, Sungai Full City in 2023. This research used a cross sectional approach, with a sample size of 65 people. Variables were analyzed univariately and bivariately with SPSS. The research results showed that the largest age group was 20 – 29 years (49.2%), gender was mostly female (80%), educational level was mostly DIII Nursing (69.2%), working period 1 – 5 years (53.8% ). Civil servant employment status (50.8%) THL (49.2%). More than half (56.9%) stated that the planning function of the head of the room was good. The performance of 41 nurses (63.1%) was good. The results of the Fisher Exact Test statistic were p = 0.000 (p<0.05), (OR) 3.919 times greater for carrying out the planning function compared to respondents with good performance. Conclusion: There is a relationship the planning function of the head of the room with the performance of the implementing nurse at the Mayjen H.A Talib Regional Hospital, Sungai Banyak City. Nursing staff are expected to improve their performance in providing nursing care services so that the quality of hospital services increases in accordance with community expectations and hospital service management.Keywords: Management, Planning, Nursing, Performance
Co-Authors Dini Qurrata Ayuni Eliza Eliza Martin, Weddy Monika, Mia Ramadhan, Rahmi Renty Ahmalia Sartika, Sri Topis, Efrin Waldi Rahman Yeni, Rita Fitra YENNY YENNY