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All Journal Jurnal Sistem Cerdas Jurnal Testing dan Implementasi Sistem Informasi
Yuda, Afi Ghufran
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Automotive Engineering Computer Science & IT Control & Systems Engineering Education Electrical & Electronics Engineering

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Journal : Jurnal Sistem Cerdas

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Comparison of Service and Ease of e-Commerce User Applications Using BERT Yuda, Afi Ghufran; Novita, Rice; Mustakim; Afdal, M.
Jurnal Sistem Cerdas Vol. 7 No. 2 (2024)
Publisher : APIC

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37396/jsc.v7i2.403

Abstract

The development of e-commerce has transformed shopping patterns by harnessing the internet, enabling consumers to shop online. In Indonesia, e-commerce has experienced rapid growth, with numerous options such as Tokopedia, Shopee, and Lazada, leading to intense competition. Sentiment analysis using machine learning techniques has become crucial for understanding consumer views on these e-commerce services. This study analyzes user comments on Tokopedia, Shopee, and Lazada e-commerce platforms from Instagram social media, totaling 3900 data points, using the Bidirectional Encoder Representations from Transformers (BERT) model with 5 epochs and a batch size of 32. Sentiment analysis utilizes 3 types of labels: positive, neutral, and negative. The final results of the study include the performance analysis of the BERT model, as well as comparisons for each predefined category, namely Promotions & Offers, and Services. The final results of the model indicate good performance, with accuracy rates of 95%, 97%, and 99%, respectively.
Co-Authors Halim, Fandi Rahmat M. Afdal Megawati - Mustakim Pratama, Muhammad Ripaldo Rice Novita Savra, Daffa Takratama Tama, Naufal Safiq