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All Journal Jurnal Studia Akuntansi dan Bisnis (The Indonesian Journal of Management & Accounting) Jurnal Aksioma Al-Musaqoh
Albadiah, Ilmi
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Religion Economics, Econometrics & Finance Education

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Journal : Jurnal Aksioma Al-Musaqoh

 1 
PENGARUH KUALITAS PELAYANAN TERHADAP TINGKAT KEPUASAN PELANGGAN QUDWAH MART DI LEBAK Albadiah, Ilmi; Syukur, Mahmudin
e-Jurnal Aksioma Al-Musaqoh : Journal of Islamic Economics and Business Studies Vol 5 No 1 (2022): JUNI 2022
Publisher : STAI La Tansa Mashiro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55171/jam.v5i1.666

Abstract

Qudwah Mart is a minimarket brand that sells daily necessities such as food, drinks, stationery, and others.The formulation of the problem in this study is, first, how is Qudwah Mart's service quality, and second, how is the effect of service quality on customer satisfaction. While the objectives in this study are, firstly to determine the quality of service, the second to determine the effect of service quality on customer satisfaction. The method used is a quantitative method. Correlational quantitative method is research that aims to determine the effect or relationship between two or more variables. The population in this study amounted to 347 students while the samples taken were 52 students from the total population. The conclusion in this study is that the services provided so far to customers must always be improved so that customers are more satisfied and believe, Qudwah Mart Customer Satisfaction will be created if customers are satisfied with the products and services received. The results based on the (t test) show that service quality has a significant effect on customer satisfaction with the correlation value t count > t table (t count 9.387 is greater than the value t table = 2.008). The coefficient of determination test results obtained R Square of 0.638, which means that 63.8% of customer satisfaction is influenced by the service quality variable. The remaining 36.2% is explained by other variables. Keywords: Service Quality and Customer Satisfaction
PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN NASABAH Albadiah, Ilmi; Syukur, Mahmudin
e-Jurnal Aksioma Al-Musaqoh : Journal of Islamic Economics and Business Studies Vol 5 No 2 (2022): DESEMBER 2022
Publisher : STAI La Tansa Mashiro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55171/jam.v5i2.755

Abstract

Penelitian ini bertujuan untuk mengetahui pengaruh kualitas pelayanan yaitu : tangible (bukti fisik), reliability (kehandalan), responsiveness (tanggapan), assurance (jaminan) dan empathy (empati) pada kepuasan nasabah Bank syariah mandiri kantor cabang cikande. Jenis penelitian ini adalah penelitian kuantitatif. Populasi dalam penelitian ini adalah semua nasabah bank syariah mandiri yang berdomisili di pondok pesantren daar el qolam 4 sebanyak 39. Karna jumlah populasi kurang dari 100 orang maka dengan sampel diambil dari keseluruhan populasi yaitu sebanyak 39 orang nasabah penabung. Teknik pengumpulan data dilakukan dengan kuesioner. Analisis data dilakukan dengan analisis regresi sederhana. Hasil penelitian menunjukkan bahwa tangible (bukti fisik), reliability (kehandalan), responsiveness (tanggapan), assurance (jaminan) dan empathy (empati) berpengaruh positif dan signifikan terhadap kepuasan nasabah Bank Syariah Mandiri Kantor Cabang Pembantu Cikande. Pengujian terhadap penelitian ini dilakukan dengan menggunakan uji asumsi klasik, uji korelasi dan uji regresi linier berganda dengan menggunakan IBM SPSS (Statistic program for social science) v.26. Hasil penelitian menunjukkan nilai thitung sebesar 3,459 yang artinya thitung > ttabel (3.459>2,208) dengan tingkat signifikansi 0,001 < 0,05. sehingga dapat disimpulkan bahwa H1 diterima, yang artinya kualitas pelayanan berpengaruh positif dan signifikan terhadap kepuasan nasabah pada Bank Syariah Mandiri Kantor Cabang Cikande, dengan demikian hipotesis terbukti. Hasil uji koefisien determinasi menunjukan terdapat pengaruh variabel X (kualitas pelayanan) secara simultan terhadap Y (kepuasan nasabah) adalah sebesar 52,2%. Sedangkan sisanya 47,8% di pengaruhi oleh faktor lain di luar variabel ini. Kata Kunci : Kualitas Pelayanan, Kepuasan Nasabah.
Program Bantuan Modal Bergulir Dalam Mengembangkan Usaha Mikro Kecil Menengah (Umkm) Pada Badan Amil Zakat Nasional (Baznas) Kabupaten Lebak Albadiah, Ilmi
e-Jurnal Aksioma Al-Musaqoh : Journal of Islamic Economics and Business Studies Vol 3 No 2 (2020)
Publisher : STAI La Tansa Mashiro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55171/jam.v3i2.1029

Abstract

This research aims to determine the implementation of the rolling capital assistance program provided by BAZNAS Lebak Regency, to find out what criteria MSMEs comply with the BAZNAS Lebak Regency program, and to understand the impact of implementing the rolling capital assistance program by Baznas on MSMEs. This research was carried out by taking data obtained from BAZNAS Lebak Regency. The research method used in this research was a qualitative descriptive research method. The data collection technique used by researchers in this research is triangulation techniques. Triangulation is defined as a data collection technique that combines various existing data collection techniques and data sources. The instruments in this research are interviews, documentation, observation.The results of this research are that the implementation of the BAZNAS rolling capital program includes socialization, data collection on mustahik including KTP, KK, SKU from villages, data collection, socialization, supervision. The implementation of this revolving capital is provided in the form of qardhul hasan (without interest or without collateral) with a period of 1 to 2 years depending on the ability to pay and if the mustahik can pay off on time he will get new business capital in a larger amount than the previous one. Decision making for those who are entitled to receive this revolving capital assistance, namely those who own small businesses. This program can be an entry point for MSMEs in developing their businesses. Because until now BAZNAS has provided capital loan assistance for small traders with an income of Rp. 50,000,000 per year or Rp. 138,000 to Rp. 150,000 per day. Meanwhile, for medium businesses, the maximum is IDR. 500,000,000. The impact felt from this rolling capital program is that the majority of people who received this rolling capital assistance have shown improvements, including increased business and increased income. So this revolving capital assistance clearly has a positive impact on the development of mustahik businesses, and the capital aspect is met without depending on moneylenders. Apart from that, people who have received assistance can be independent with this capital assistance without applying again. Keywords: Revolving Capital Assistance Program, MSMEs, BAZNAS 
Pengaruh Harga Dan Kualitas Produk Terhadap Volume Penjualan Menurut Perspektif Ekonomi Syariah Albadiah, Ilmi
e-Jurnal Aksioma Al-Musaqoh : Journal of Islamic Economics and Business Studies Vol 3 No 1 (2020)
Publisher : STAI La Tansa Mashiro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55171/jam.v3i1.1030

Abstract

This research is motivated by increasingly dynamic developments, humans are required to act quickly and precisely so as not to compete with others. Basically, sales volume in a company is closely related to consumer behavior. Consumer behavior is an important element in trading/entrepreneurship activities, therefore companies need to know about consumer behavior, because companies basically do not know what is in a consumer's mind at the time before, during or after purchasing the product, there is a tendency to influence the price and quality of the product on the sales volume made by consumers, suggests that company management needs to consider aspects of consumer behavior, especially the sales volume at the company. This research aims to determine the effect of price and product quality on sales volume and views on Sharia Economics among customers of Gerai Fasih Rangkasbitung products. Data collection in this research was carried out using questionnaires and documentation. The sample used was purposive sampling with a sample of 30 people and analysis of research data using multiple linear regression analysis using the SPSS version 20 program. Based on the test results, it shows that price has a positive and significant effect on sales volume with a value of tcount (3.923) > ttable (1, 70562). Partially, product quality has no effect on sales volume with a value of tcount (0.587) < ttable (1.70562). Simultaneously, price and product quality have a positive effect on sales volume with a value of fcount (18.573) > ftable (3.34). The Adjust R Square value obtained was 0.584 or 5.84%, meaning that the price and product quality variables had an influence on sales volume of 5.84%, while the remaining 41.6% was influenced or explained by other variables not included in this research model.Keywords: Price, Product Quality, Sales Volume
Co-Authors Rohmatulloh, Puri Syukur, Mahmudin Yunia, Noorma