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All Journal Birokrasi: Jurnal Ilmu Hukum dan Tata Negara Eksekusi: Jurnal Ilmu Hukum dan Administrasi Negara
Nur Maria Magdalena
Unknown Affiliation
Law, Crime, Criminology & Criminal Justice Social Sciences

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Hambatan Dan Standar Pelayanan Publik Pada Pemerintah Daerah Nur Maria Magdalena; Steviana Br. Sihombing; Mellyana Candra
Eksekusi : Jurnal Ilmu Hukum dan Administrasi Negara Vol. 2 No. 1 (2024): Februari : Jurnal Ilmu Hukum dan Administrasi Negara
Publisher : Sekolah Tinggi Ilmu Administrasi (STIA) Yappi Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/eksekusi.v2i1.883

Abstract

Public services according to Law Number 25 of 2009 concerning Public Services are activities or series of activities in order to fulfill service needs in accordance with statutory regulations for every citizen and resident for goods, services, and / or administrative services provided by public service providers. In Indonesia, there are development problems that become obstacles in realizing good and adequate public services, the first is the bureaucracy that is fat, slow, and unable to provide excellent service to the public and investors, the second is corruption, where there are still many state administrators who abuse their positions and manage state finances, and the third or last is the problem of inadequate infrastructure and the lack of a state budget for its development and maintenance. Service standards are benchmarks used as guidelines for service delivery and reference for assessing service quality as an obligation and promise of the government to the community in the context of quality service.
Penerapan Sumber Daya Manusia Dalam Meningkatkan Motivasi Kerja ASN Aisyah Aisyah; Nur Maria Magdalena; Steviana Br Sihombing; Ella Afnira
Birokrasi: JURNAL ILMU HUKUM DAN TATA NEGARA Vol. 2 No. 3 (2024): September : JURNAL ILMU HUKUM DAN TATA NEGARA
Publisher : Sekolah Tinggi Ilmu Administrasi (STIA) Yappi Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/birokrasi.v2i3.1329

Abstract

This study aims to explore the application of human resource management (HRM) strategies in improving the work motivation of the State Civil Apparatus (ASN). ASN work motivation is a critical factor that affects the performance of government organizations, the efficiency of public services, and the achievement of national strategic goals. In this context, various aspects of HR management such as recruitment, training and development, performance appraisal systems, and provision of incentives and rewards are identified as key factors that can increase ASN work motivation. This research methodology uses a qualitative approach through literature studies. The results showed that transparent and meritocracy-based recruitment, continuous training, and a fair and objective performance appraisal system are very influential in increasing ASN work motivation. In addition, the provision of appropriate incentives and rewards for work achievements has also proven effective in encouraging ASN enthusiasm and productivity. This study also revealed that a conducive work environment and inspirational leadership play an important role in building ASN's intrinsic motivation. The conclusion of this study confirms that strategic and integrated HR management is key to improving ASN work motivation, which in turn will contribute to improving the quality of public services and the effectiveness of government organizations. Practical recommendations from this study include the implementation of more inclusive HR policies, development of training programs relevant to ASN needs, and improvement of performance-based reward and incentive mechanisms. This research provides valuable insights for policymakers and HR managers in an effort to strengthen ASN motivation and performance in Indonesia.
Co-Authors Aisyah Aisyah Ella Afnira Mellyana Candra Steviana Br Sihombing Steviana Br. Sihombing