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Journal : Jurnal Sistem Teknik Industri

A Trust Model for Electrical Stove Technology Acceptance of Indonesian Stereotype Fajri, Nofias; Baharuddin, Andi Velahyati; Putera, Dimas Akmarul; Faujiyah, Firdhani
Jurnal Sistem Teknik Industri Vol. 26 No. 1 (2024): JSTI Volume 26 Number 1 January 2024
Publisher : TALENTA Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32734/jsti.v26i1.14270

Abstract

The surge in LPG consumption within Indonesian households, coupled with stagnant LPG production, has compelled the government to import 75% of LPG by 2022. Despite initial plans for a transition to electric stoves in 2023, the program was halted due to widespread public resistance to electric stove technology. The rejection was attributed, in part, to low trust in this emerging technology, emphasizing the pivotal role of trust in influencing technological acceptance. In response, this research endeavors to construct a robust and reliable model capturing trust in the acceptance of electric stove technology. Utilizing the PLS Structural Equation Model method for data analysis, the focus centers on two trust indicators: propensity trust and human-machine trust. In the quest for a valid model, the statistical modeling technique considers five initial hypotheses developed with 32 trust-related items. Upon analysis, one hypothesis is rejected, while four are accepted. Notably, the trust human-machine (THM) variable emerges as a significant influencer of trust for electric stove technology (TTK), substantiated by a path coefficient of 0.917 and p = <0.001. Thus, the resulting model takes on a reflective form, offering insights into the intricate dynamics of trust in the acceptance of electric stove technology.
Analysis of the Queuing System in XYZ Food Industry in Batam City (Case Study of Queuing Time Observation) Putera, Dimas Akmarul; Dermawan, Aulia Agung; Lawi, Ansarullah; Saputra, Puji Tri; Pane, Amirah Nova Khairiyah; Maulidina, Siti Nur
Jurnal Sistem Teknik Industri Vol. 26 No. 2 (2024): JSTI Volume 26 Number 2 July 2024
Publisher : TALENTA Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32734/jsti.v26i2.16688

Abstract

This study analyzes the queuing system at XYZ fast food restaurant in Batam City to improve service efficiency and customer satisfaction. Observations were conducted over eight hours on Saturday, April 6th, 2024, from 2:00 PM to 10:00 PM. Data collected included arrival patterns, service time, and customer wait time. Using the queuing model [M/G/2/FIFO/4/∞], it was found that two servers are optimal. The average customer wait time in the system is 4.938 minutes, which is lower than the customer's aspirational wait time of 10 minutes. The system's utility reached  84.33%, indicating sufficient efficiency. Practical recommendations for XYZ fast food restaurant management are to maintain two servers to reduce wait time and increase customer satisfaction.