Article Per Year (5 Year)
p-Index From 2019 - 2024
0.23
P-Index
This Author published in this journals
All Journal Jurnal Sistem Teknik Industri
Pane, Amirah Nova Khairiyah
Unknown Affiliation
Control & Systems Engineering Decision Sciences, Operations Research & Management Engineering Industrial & Manufacturing Engineering

Published : 1 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search
Journal : Jurnal Sistem Teknik Industri

 1 
Analysis of the Queuing System in XYZ Food Industry in Batam City (Case Study of Queuing Time Observation) Putera, Dimas Akmarul; Dermawan, Aulia Agung; Lawi, Ansarullah; Saputra, Puji Tri; Pane, Amirah Nova Khairiyah; Maulidina, Siti Nur
Jurnal Sistem Teknik Industri Vol. 26 No. 2 (2024): JSTI Volume 26 Number 2 July 2024
Publisher : TALENTA Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32734/jsti.v26i2.16688

Abstract

This study analyzes the queuing system at XYZ fast food restaurant in Batam City to improve service efficiency and customer satisfaction. Observations were conducted over eight hours on Saturday, April 6th, 2024, from 2:00 PM to 10:00 PM. Data collected included arrival patterns, service time, and customer wait time. Using the queuing model [M/G/2/FIFO/4/∞], it was found that two servers are optimal. The average customer wait time in the system is 4.938 minutes, which is lower than the customer's aspirational wait time of 10 minutes. The system's utility reached  84.33%, indicating sufficient efficiency. Practical recommendations for XYZ fast food restaurant management are to maintain two servers to reduce wait time and increase customer satisfaction.
Co-Authors Aulia Agung Dermawan Lawi, Ansarullah Maulidina, Siti Nur Putera, Dimas Akmarul Saputra, Puji Tri