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All Journal Jurnal Ekonomika Manajemen Dan Bisnis Journal of Law and Social Politics
Rukmana, Febi Indriyanti
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Humanities Economics, Econometrics & Finance Education Law, Crime, Criminology & Criminal Justice Library & Information Science Social Sciences

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Implementasi Standard Operational Procedure (Sop) Terhadap Kinerja Karyawan Di Industri Perbankan ( Study Kasus Bank Bri Unit Otista ) Rukmana, Febi Indriyanti; Khudori, M.Heri; ., Zaharuddin; Suryati, Adelina
Jurnal Ekonomi Manajemen dan Bisnis (JEMB) Vol. 3 No. 1 (2024): Januari - Juni
Publisher : CV. ITTC INDONESIA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47233/jemb.v3i1.1443

Abstract

Employee performance is a critical factor supporting organizational success. The success or failure of an employee is contingent upon adherence to standards that gauge their work and evaluation within the supervisory framework established by the company. This study aimed to assess the impact of standard operating procedures and supervision on the performance of employees at Bank BRI Unit Otista. Employing a quantitative research method with an explanatory approach, data were gathered through a questionnaire. The study revealed a substantial influence of standard operating procedures on employee performance, with supervision also exhibiting a significant impact. Moreover, the combined effect of standard operating procedures and supervision contributed to the overall performance of employees at Bank BRI Unit Otista
Implementation Of Standard Operational Procedure (Sop) In Improving Service Efficiency In The Banking Industry Rukmana, Febi Indriyanti
Journal of Law and Social Politic Vol. 1 No. 2 (2023): Journal of Law and Social Politic
Publisher : Politeknik Siber Cerdika Internasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46799/jlsp.v1i2.15

Abstract

In an organization, industry, or situational activity, there are always rules or procedures that are correct for doing every job in an organization, industry, or event. This is known as an SOP (STANDARD Operational Procedure), according to the meaning SOP is used to manage employees or remind employees of good and correct operational procedures. SOPs are often heard in technology industries such as machinery, electricity, mining, and other technical issues. However, in fact SOPs are implemented in all areas of industry including banking. The banking industry certainly has SOPs for its employees, SOPs are carried out so that employees carry out work as they should, starting from behaving towards customers to financial calculations. The application of SOPs is also expected to be able to help improve service efficiency because SOPs are the best performance guidelines that are expected to be carried out by every employee. Efficiency is related to time, the indicator of achieving the word efficient is whether or not time is used. This study focuses on the influence of SOPs in increasing service efficiency in the banking industry. This study uses a qualitative method of literature study approach. This research resulted in an understanding that the application of SOPs can improve service efficiency in the banking industry because by adhering to SOPs, of course work can be completed in the best way and results.
Co-Authors ., Zaharuddin Khudori, M.Heri Suryati, Adelina