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All Journal Jurnal Manajemen dan Profesional Economic: Journal Economic and Business
Warassih, Anggit Praharasty
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Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

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INOVASI CUSTOMER FOCUSED MELALUI COMMAND CENTER UNTUK PENINGKATAN EFEKTIVITAS PENANGANAN LAPORAN PELANGGAN DI PT PLN (PERSERO) UP3 BANGKA Warassih, Anggit Praharasty; Supriyoso, Patria
Jurnal Manajemen dan Profesional Vol. 5 No. 2 (2024): Jurnal JPro
Publisher : Program Studi Manajemen Institut Teknologi dan Bisnis Asia Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32815/jpro.v5i2.2221

Abstract

In the electricity industry, the products produced will always coexist with the services provided. Various service patterns, strategies and innovations will continue to be developed. PT PLN (Persero) is a company that provides electricity with a lifetime guarantee. When a customer's electricity supply stops, the customer will try to find a communication channel to inform them of the electricity disruption they are experiencing in the hope that it can be restored as soon as possible. However, handling customer reports is considered ineffective because it involves a lot of staging and is still manual. The Bangka Command Center was formed to carry out the task of serving disturbance reports throughout the PT PLN (Persero) UP3 Bangka work area spread across five Customer Service Units (ULP). Bangka Command Center is a form of Customer Focused innovation created to increase the effectiveness of handling customer reports and is expected to meet customer expectations for excellent service from year to year
Business Feasibility Study: Electrifying Lifestyle to Optimize Working Capital Turnover and Revenue Enhancement at Koperasi PLN Babel Warassih, Anggit Praharasty; Djatmiko, Budi
Economic: Journal Economic and Business Vol. 1 No. 1 (2022): ECONOMIC: Journal Economic and Business
Publisher : Lembaga Riset Mutiara Akbar (LARISMA)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56495/ejeb.v1i1.253

Abstract

Nowadays saving the planet from the climate crisis become a theme being campaigned around the world, including Indonesia. The implementation of the Electrifying Lifestyle encourages the transition of old appliances to more eco-friendly electrical appliances. This new all-electric lifestyle is a good business opportunity to develop. This research aims to conduct a feasibility study on the development plan of the Koperasi PLN Babel located in Pangkalpinang City, Bangka Belitung Islands Province. This research analyzes the existing internal and external conditions of Koperasi PLN Babel and evaluates from various aspects of the company, including aspects of business management, marketing, operations, human resources, and finance. The results showed that with innovation in all aspects analyzed it will perform results that are feasible to be realized in determining company policies for optimizing working capital turnover and revenue enhancement.
Co-Authors Djatmiko, Budi Supriyoso, Patria