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Sipayung, Natal Olotua
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ANALISIS REVIEW HOTEL OYO DI PADANG DARI SITUS PEMESANAN KAMAR "BOOKING.COM" Alhamdi, Rezki; Sipayung, Natal Olotua
JURNAL MENATA Vol. 1 No. 1 (2022): MEI
Publisher : Puslitabmas Batam Tourism Polytecnic

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Abstract

This study discusses and understands the development of OYO Rooms hotel francaise in Padang. OYO Rooms is a low-cost accommodation provider or budget hotel. With this research it is expected to be able to analyze the OYO hotel in the city of Padang. The method used by researchers is qualitative by taking data reviews and ratings on the booking booking site and the experience of researchers staying at OYO hotels. There are 17 properties under the auspices of OYO in the city of Padang. Researchers use the Booking.com site to see how a review of the guest experience staying at this hotel then concludes it. The results of this study are proven that this budget hotel Francaise gets a pretty good rating and review from the booking.com site and that some of the hotels are relatively new and have not received any reviews from guests.
PENGARUH TAMPILAN DAN CITA RASA PRODUK PADA MENU BEST SELLER TERHADAP KEPUASAN PELANGGAN DI CAFE LUAR GARIS TIBAN KOTA BATAM Sipayung, Natal Olotua; Julia Putri, Nadila Aurora; Dailami, Dailami
JURNAL MENATA Vol. 3 No. 1 (2024): MEI
Publisher : Puslitabmas Batam Tourism Polytecnic

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The aim of the research is to determine the effect of the appearance and taste of products from the best seller menu on customer satisfaction at the Luar Garis Cafe Tiban, Batam City, in this case the best seller menu used is the typical Luar Garis Fried Rice. The research method used was a quantitative approach and descriptive analysis method. By using multiple linear analysis, namely partial influence test and simultaneous influence test. The results of the research show that the significant value for the appearance and taste of the product is 0.00 which is smaller than 0.05 in the partial influence test and in the simultaneous influence test the appearance and taste of the product shows a fcount value of 85.158 which is greater than f table 3.09 so that the appearance and taste of the product have an influence simultaneously. There is also a coefficient of determination test which shows that 63% of the product appearance and taste variables simultaneously influence the customer satisfaction variable. The conclusion of this research is that the appearance and taste of the product have a significant influence on customer satisfaction.
Co-Authors alhamdi, rezki Dailami - Julia Putri, Nadila Aurora