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All Journal Journal of Computer Science and Engineering (JCSE) Journal of System and Computer Engineering
Ramadhan, Della Novia
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Computer Science & IT Decision Sciences, Operations Research & Management

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Perkembangan Evaluasi Tata Kelola Teknologi Informasi: Literature Review Khansa, Shafa Salsabila; Ramadhan, Della Novia; Alfarisy, Ahmad Fadil; Fitroh, Fitroh
Journal of Computer Science and Engineering (JCSE) Vol 3, No 2: August (2022)
Publisher : ICSE (Institute of Computer Sciences and Engineering)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36596/jcse.v3i2.521

Abstract

Information technology is an important organizational asset to be managed and maximized so that its use can be aligned with business needs, thus helping to improve the achievement of the organization's vision and mission. Therefore, the implementation of information technology governance in every organization needs to be monitored for its implementation, this makes the organization more mature and immediately makes improvements to its management of its IT assets. Various studies have been conducted to evaluate IT governance in organizations using various frameworks. This study aims to conduct a review of previous studies related to the development of IT governance evaluation in reviewing research activities carried out in a certain period, analyzing the framework used and why the framework is used. The results show that research to evaluate IT governance peaked in 2014 which was dominated by the institutional sector using the COBIT 5 framework and the various reasons for using COBIT 5 are discussed further in this study.
Perancangan UI/UX Layanan Aduan Fasilitas Umum dengan Metode Design Thinking Berbasis Mobile Khansa, Shafa Salsabila; Rahman, Azka Septia; Ramadhan, Della Novia; Huda, Muhammad Qomarul
Journal of System and Computer Engineering Vol 5 No 1 (2024): JSCE: Januari 2024
Publisher : Universitas Pancasakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61628/jsce.v5i1.1070

Abstract

This research examines the UI/UX design for public facility complaint services in South Tangerang City, using the Design Thinking methodology. The primary focus is to meet the needs of users, including complaint submitters and government officials. The prototype created was tested through Maze to collect data related to the application's usage. During testing, it was revealed that users encountered difficulties in completing specific tasks, especially in providing feedback on resolved complaints. There was also a high error rate in the login and complaint submission processes. Although government officials generally succeeded in completing their tasks, there were significant errors in the process. These findings indicate the need for further improvement, particularly in aspects not successfully addressed by users and the enhancement of efficiency in the complaint submission process. The importance of iteration and application design improvement is emphasized to enhance the overall user experience. These improvements are expected to more effectively meet user needs and increase satisfaction with the complaint service.
Co-Authors Alfarisy, Ahmad Fadil Fitroh Fitroh, Fitroh Huda, Muhammad Qomarul Khansa, Shafa Salsabila Rahman, Azka Septia