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Noer, Lissa Rosdiana
Universitas Nahdlatul Ulama Sidoarjo
Chemical Engineering, Chemistry & Bioengineering Engineering Environmental Science Industrial & Manufacturing Engineering

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ANALISA PERBAIKAN CSR MELALUI KEPUASAN MASYARAKAT PENERIMA BANTUAN Noer, Lissa Rosdiana
Journal of Research and Technology Vol 4, No 2 (2018)
Publisher : Universitas Nahdlatul Ulama Sidoarjo

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (108.596 KB) | DOI: 10.5281/zenodo.2580409

Abstract

Corporate Social Responsibility is part of the strategy and management policy for a company, as compensation for implementing business activities that indirectly affect to the community activities and the environment around it. There are several CSR patterns that can be applied: the involvement of companies, foundations or corporate social organizations, partnering with other parties, and supporting or joining a consortium. CSR is signed to be successful if the recipient community is satisfied. Satisfaction level was analyzed using the Service Quality Method, assuming the company has implemented 3P (Profit, People, Planet) and knews public expectations. The results of data processing using GAP analysis showed that CSR needed to be improved in Sumberrejo Village, Banyuglugur and Binor Villages, among others: improvements in the four companies' efforts in providing improvements, sustainable wished by companies in providing CSR sustainability, increasing community capacity to solve problems using training ever given, and improved conditions for CSR assistance. Improvements were needed to improve the quality of next CSR.
ANALISIS PENINGKATAN KEPUASAN MAHASISWA TERHADAP TEAM TEACHING MATA KULIAH DEPARTEMEN MANAJEMEN TEKNOLOGI ITS Noer, Lissa Rosdiana
Journal of Research and Technology Vol 3, No 2 (2017)
Publisher : Universitas Nahdlatul Ulama Sidoarjo

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (87.554 KB) | DOI: 10.5281/zenodo.2581808

Abstract

Improving students’ satisfaction to the subjects team teaching of ITS Technology Management Department needs to do assessment using Gap Analysis. It was chosen to find out the expectation and reality that students felt to academic service provided by subject team teaching. The expertise areas that this department has are: Industrial Management, Project Management, and Information Technology Management. Total subjects are 23 pursued by 2nd, 3rd, and 4th semester students who were research respondents. The data processing results show that there were 17 subjects with valid data. Enhancements needed to improve students’ satisfaction are by implementating midterm exam, final exam, and task (presentation) on schedule, giving lecture material according to the expertises, giving clear and understandable lecture material, giving subjects literature, performing objective and transparent assessment, explaining lesson plan, holding lecture on schedule, being able to understand students’ characteristic, being available for discussion outside the class meetings, accepting criticism and suggestion.
ANALISIS PENINGKATAN KUALITAS PELAYANAN MAHASISWA MAGISTER MANAJEMEN TEKNOLOGI ITS SURABAYA DENGAN METODE SERVQUAL DAN IMPORTANCE PERFORMANCE ANALYSIS (IPA) Noer, Lissa Rosdiana
Journal of Research and Technology Vol 2, No 1 (2016)
Publisher : Universitas Nahdlatul Ulama Sidoarjo

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (365.382 KB) | DOI: 10.5281/zenodo.2582214

Abstract

MMT-ITS Study Program is a program that has orientations in developing and implementing Technology Management science. This program has some fields and they are Industrial Management, Project Management, and Information Technology Management. Service quality can be known by using Service Quality Methods, they are: (i) tangible, (ii) reliability, (iii) responsiveness, (iv) assurance, and (v) emphaty. The assesment of service levels use questionnaire and this research propose to use Gap 5.  Based on the integration result of Servqual Method and Importance Performance Analysis (IPA), MMT-ITS students’ satisfaction will be reached by improving some variables, they are: motorcycle parking space, availability of cleaning service, the ease of delivering facilities and infrastructures complaints, the efficiency of security guard (a main priority of quadrant I). Maintaining the achievement of quadrant II includes: quick in delivering academic information, satisfying literatures of books/references/journals, good lecture materials comprehension, online journal can be accessed easily and fast, any replacement class, fast response to students’ complaints, the ease of academic students’ complaints, the good conditions of tables and chairs, clean classroom,  employees willing to give lectures information, clarity in giving information related to college payment and another activities, guarantee of students’ data confidentiality, bright light in the room, safe feeling in students, polite and kind employees, room temperature which is cool. While, another very important variables are fast wifi/internet facility and clean toilet (quadrant IV that has high satisfaction level).
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