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Fitria Agustina, Isna
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KUALITAS PELAYANAN ADMINISTRASI KEPENDUDUKAN MELALUI PELAYANAN VIA ONLINE (PLAVON) DALAM MEWUJUDKAN E-GOVERNMENT Haliza, Siti Nur; Fitria Agustina, Isna
Inovasi Pembangunan : Jurnal Kelitbangan Vol 7 No 3 (2019): December 2019
Publisher : Balitbangda Provinsi Lampung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35450/jip.v12i02.489

Abstract

Penelitian tertulis tujuannya untuk mengidentifikasi kualitas pelayanan administrasi kependudukan melalui Pelayanan Via Online (PLAVON) dalam mewujudkan e-government di Desa Kajeksan, Kecamatan Tulangan, Kabupaten Sidoarjo. Dalam penelitian tertulis, metode yang digunakan ialah metode kualitatif dan informan yang dipilih dengan metode purposive sampling. Data dalam penelitian tertulis diperoleh dengan 3 teknik pengumpulan data yakni observasi, wawancara dan dokumentasi. Data primer dilaksanakan dari hasil observasi dan wawancara dengan responden yang relevan, sedangkan data sekunder berasal dari studi kepustakaan yang mencakup buku, artikel, jurnal ilmiah dan dokumen terkait kualitas pelayanan administrasi kependudukan melalui Pelayanan Via Online (PLAVON) dalam mewujudkan e-government. Hasil dari penelitian tentang kualitas pelayanan administrasi kependudukan melalui Pelayanan Via Online (PLAVON) dalam mewujudkan e-government di Desa Kajeksan, Kecamatan Tulangan, Kabupaten Sidoarjo ini memperlihatkan yakni pada indikator pertama dalam Bukti Nyata (Tangibles) masih belum sepenuhnya optimal karena aparatur desa kurang disiplin dalam hal jam kerja. Pada indikator kedua dalam Kehandalan (Reliability) sudah sepenuhnya optimal karena operator plavon sudah sangat handal dengan website plavon sehingga memudahkan proses layanan menjadi lebih efisien. Pada indikator yang ketiga dalam Ketanggapan (Responsiveness) sudah cukup optimal karena selain cepat dan tepat, operator plavon akan dengan cermat memeriksa dokumen masyarakat sehingga meminimalisir adanya kesalahan pada saat menginput data ke website plavon. Operator plavon selalu menampung setiap keluhan masyarakat dan mencarikan solusi terbaik. Pada indikator keempat dalam Jaminan (Assurance) cukup optimal karena operator plavon belum bisa memberikan jaminan waktu mengenai proses layanan namun pada jaminan biaya dan legalitas operator plavon dapat memberikan jaminan. Pada indikator kelima dalam Empati (Empathy) sudah sangat optimal karena aparatur desa akan segera membantu menyelesaikan masalah tersebut secara adil sesuai dengan antrian dan tidak membeda-bedakan berdasarkan jabatan, golongan, ras maupun agama.
Insights into Enhancing Rural Service Quality through Community-Driven Research Pratama, Yoga Putra Nur; Fitria Agustina, Isna
Indonesian Journal of Public Policy Review Vol 25 No 3 (2024): July
Publisher : Universitas Muhammadiyah Sidoarjo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21070/ijppr.v25i3.1383

Abstract

This research analyzes the quality of population administration services in Kejapanan village, Gempol District, Pasuruan Regency, focusing on both inhibiting and supporting factors. Using a descriptive qualitative approach, data were gathered through interviews, observations, and documentation with village officials and community users. Findings indicate deficiencies in service facilities, reliability due to established standards, responsiveness through a suggestion box, inadequate punctuality, and strong empathy from officials. Challenges include human resource quality and employee discipline, while training supports service improvements. Enhancing facilities, discipline, and training are recommended to boost service quality. Highlights: Service Deficiencies: Gaps in facilities, infrastructure, and punctuality impact quality. Officer Reliability: Established standards ensure reliable administration and service support. Community Interaction: Responsiveness and empathy foster positive community relations. Keywords: population administration, service quality, village governance, qualitative research, community satisfaction
Transforming Food Security for Economic Independence in Indonesia Sari, Endang Kumala; Fitria Agustina, Isna
Indonesian Journal of Public Policy Review Vol 25 No 3 (2024): July
Publisher : Universitas Muhammadiyah Sidoarjo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21070/ijppr.v25i3.1384

Abstract

Food security, crucial for ensuring access to sufficient, nutritious food, is a key government focus. This study examines the food security program in Watutulis Village, Prambon District, aimed at achieving economic independence. Using a descriptive qualitative method, data were collected through interviews, observations, and documentation, with purposive sampling of knowledgeable informants. Results show successful efforts in food production and access, notably through fish farming, but limited utilization of these resources beyond household consumption. The study suggests enhancing collaborations with local businesses to create value-added food products, driving economic growth and independence for the village. Highlights: Successful food production and access via fish farming. Limited food utilization beyond household consumption. Need collaboration with local businesses for economic growth. Keywords: food security, Watutulis Village, economic independence, food utilization, qualitative research
Effective Facilitation and Major Improvements through Revamping Wage Regulations in Indonesia Evendi , Zakaria; Fitria Agustina, Isna
Indonesian Journal of Public Policy Review Vol 25 No 3 (2024): July
Publisher : Universitas Muhammadiyah Sidoarjo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21070/ijppr.v25i3.1385

Abstract

This study examines the role of the Sidoarjo Regency Manpower Office in determining the Regency/City Minimum Wage (UMK). Using a qualitative approach, data were collected through interviews, observations, and documentation with key informants such as workers' unions, employers, and government officials. The findings reveal that the Manpower Office effectively facilitates wage determination by providing necessary infrastructure, forming wage councils, and aligning with central government regulations. However, improvements in infrastructure efficiency and the development of clearer, faster regulatory methods are needed. This research highlights the office's strengths and areas for enhancement in setting fair minimum wages. Highlights: Effective Facilitation: Provides infrastructure and forms wage councils for UMK determination. Regulatory Alignment: Complies with central government policies and living needs. Infrastructure Improvement: Enhances efficiency and develops faster, clearer regulations. Keywords: Sidoarjo Regency, Manpower Office, Minimum Wage, Labor Regulation, Qualitative Research
Bridging the Digital Divide to Improve Village Governance for Global Efficiency Khoiroh, Mazroul; Fitria Agustina, Isna
Indonesian Journal of Public Policy Review Vol 25 No 3 (2024): July
Publisher : Universitas Muhammadiyah Sidoarjo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21070/ijppr.v25i3.1391

Abstract

This study analyzes the performance of village officials in Glagaharum Village's administrative services using a descriptive qualitative approach. Data were collected through interviews, observations, and documentation, and analyzed using Miles and Huberman's techniques. Evaluated through T. R. Mitchell's indicators—Work Quality, Communication, Timeliness, Ability, and Initiative—the findings reveal that while technical guidance improves service quality, communication and technological challenges persist. Many officials lack technological skills, affecting service timeliness and initiative. The study highlights the need for targeted training to enhance officials' technological proficiency and improve overall service delivery. Highlights: Targeted Training: Improve officials' technological skills. Communication Struggles: Address difficulties with online services. Timeliness Concerns: Online service issues hinder punctuality. Keywords: Village administration, performance evaluation, qualitative research, service delivery, technological skills
Uncovering Stunting Prevention through the Important Role of Posyandu Cadres Anisyah, Dewi; Fitria Agustina, Isna
Indonesian Journal of Public Policy Review Vol 25 No 3 (2024): July
Publisher : Universitas Muhammadiyah Sidoarjo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21070/ijppr.v25i3.1392

Abstract

This study analyzes the role of posyandu cadres in preventing stunting in Cangkring Village, Malang, Beji District, Pasuruan Regency, using a descriptive qualitative approach. Data were gathered through interviews, observation, and documentation from village heads, posyandu cadres, midwives, and mothers of toddlers. Utilizing Lawrence Green's framework, the findings reveal that stunting prevention is hindered by limited parental knowledge (Predisposing Factors), inadequate health facilities (Enabling Factors), and low community awareness (Reinforcing Factors). The research highlights the need for better education, improved facilities, and stronger community and governmental support to enhance posyandu effectiveness in stunting prevention. Highlights: 1. Knowledge Gap: Parental knowledge about stunting is insufficient.2. Infrastructure: Health facilities are inadequate and poorly maintained.3. Community Support: Low public awareness reduces posyandu effectiveness. Keywords: Posyandu cadres, stunting prevention, rural health, qualitative research, community health
Co-Authors Anisyah, Dewi Endang Kumala Sari, Endang Kumala Evendi , Zakaria Haliza, Siti Nur Khoiroh, Mazroul Pratama, Yoga Putra Nur