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All Journal International Journal of Integrative Sciences
Joan Brilliand Ginting
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Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Industrial & Manufacturing Engineering Social Sciences

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Increasing Passenger Satisfaction with the Quality of Terminal Facilities, Services and the Influence of Waiting Times and Prices Joan Brilliand Ginting; Pamuraharjo, Hemi
International Journal of Integrative Sciences Vol. 3 No. 7 (2024): July 2024
Publisher : PT FORMOSA CENDEKIA GLOBAL

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55927/ijis.v3i7.10618

Abstract

Previous research or relevant research is very important in a research or scientific article. Previous research or relevant research serves to strengthen the theory and phenomena of relationships or influences between variables. This article reviews the factors that influence Aircraft Passenger Satisfaction, namely the Quality of Terminal Facilities, the Quality of Service and the Effect of Waiting Time and Price on an Aircraft Passenger Service Quality literature study. The purpose of writing this article is to build a hypothesis of the influence between variables to be used in further research. The results of this literature review article indicate that there is (1) an influence of the quality of terminal facilities on Aircraft Passenger Satisfaction, (2) an influence of Service Quality on Aircraft Passenger Satisfaction, and (3) an influence of Waiting Time and Price on Aircraft Passenger Satisfaction
Co-Authors Pamuraharjo, Hemi