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All Journal Jurnal Informatika Ekonomi Bisnis The Indonesian Journal of Computer Science
Trisnawaty, Ni Wayan
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Computer Science & IT Economics, Econometrics & Finance Electrical & Electronics Engineering Engineering

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Towards Tax Administration 3.0: Bracing the Challenges in Mobile Application Development Sidiq, Darmawan; Raharjo, Teguh; Trisnawaty, Ni Wayan
Jurnal Informatika Ekonomi Bisnis Vol. 6, No. 2 (June 2024)
Publisher : SAFE-Network

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37034/infeb.v6i2.915

Abstract

Tax Administration 3.0 calls for tax administrations to be a high-tech adaptive organization with human touch. To that extent, tax administrations worldwide have developed mobile app as a taxpayer touchpoint. As the results of tax administrations’ digital maturity assessment shows major room for improvement, the mobile app development also faced with challenges. This study aims to investigate challenges in tax services mobile app development using M-Pajak as a case study. The descriptive qualitative approach used as our research method is composed of literature review, semi structured interview, open coding, and thematic analysis. Our study finds that M-Pajak development faces challenges related with project management and application requirements. To mitigate the challenges, it is important to ensure that projects are sufficiently staffed. Furthermore, change management must be implemented by focusing on user needs, who largely determine the application success. Meanwhile, fragmentation can be considered as the most critical challenge as it affects other challenges. Diversity of platforms and devices in which the mobile application will be operated potentially affects other factors, such as interoperability, user experience, privacy, and security. This study is important for tax administrations to anticipate challenges in developing their mobile app. Finally, this study also enriches the literature through the investigation of the mobile app development challenges in the context of tax services mobile app.
Evaluation of Scrum Implementation and Recommendation Improvement in Software Development: a Case Study of Logistic Company XYZ Tanjung, Muhammad Fadly; Purwandari, Betty; Fedinansyah, Alex; Trisnawaty, Ni Wayan
The Indonesian Journal of Computer Science Vol. 13 No. 5 (2024): Indonesian Journal of Computer Science (IJCS)
Publisher : AI Society & STMIK Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33022/ijcs.v13i5.4236

Abstract

PT XYZ provides a digital platform for the national logistics ecosystem and is connected to a global network. PT XYZ applies Agile as a project management methodology so that each team member can focus on continuous improvement and delivering value to customers. The framework used is Scrum during software development to complete work in Agile. However, there are problems during software development, such as failing to meet the targeted deliverables. This research evaluates the implementation of Scrum in PT XYZ and provides recommendations for improving the software development process using Scrum Evaluation Metrics based on Scrum Guide 2020 and Essentials Scrum. The research utilized mixed methods, combining quantitative data collection through questionnaires with qualitative methods involving interviews with Scrum Master and stakeholders, followed by a review of company documents. The result was processed using the Agile Maturity Model's Key Process Area (KPA) rating. The research shows that overall, the KPA rating value of 87.39% is interpreted as Fully Achieved. Recommendations for improvement focused on 27 recommendations for 61 practices that were not Fully Achieved, with high priority given to 15 recommendations. This evaluation and recommendation aim to improve the implementation of Scrum in PT XYZ and overcome the problem of backlog targets not being achieved in the Fulfillment squad.
Co-Authors Fedinansyah, Alex Purwandari, Betty Raharjo, Teguh Sidiq, Darmawan Tanjung, Muhammad Fadly