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All Journal Jurnal Ekonomi, Manajemen, Akuntansi
Polli, Carolina Paulus
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Economics, Econometrics & Finance

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Analisis Tingkat Kepuasan Pelayanan Kepada Masyarakat pada Kantor Pertanahan Kabupaten Tana Toraja Polli, Carolina Paulus; Pasulu, Isak; Marewa, Jens Batara
EKOMA : Jurnal Ekonomi, Manajemen, Akuntansi Vol. 3 No. 6: September 2024
Publisher : CV. Ulil Albab Corp

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56799/ekoma.v3i6.5333

Abstract

This study used a questionnaire distributed to the public who registered their certificates for the first time. Sampling using the Krecjie and Morgan sample table, namely 33 samples. The data analysis technique used was processing public satisfaction survey data using a weighted average value. From the test results, it is known that the index value in the Public Satisfaction Survey at the Tana Toraja Regency Land Office is 77.73, which indicates a B-level service quality and a good level of service unit performance. The results of the study shot that the public is satisfied with the services received
Co-Authors Isak Pasulu Marewa, Jens Batara