Article Per Year (5 Year)
p-Index From 2019 - 2024
0
P-Index
This Author published in this journals
All Journal Bisma: Jurnal Bisnis dan Manajemen
Yudhiharso, Wiji
Jurusan Manajemen Fakultas Ekonomi dan Bisnis
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Other

Published : 1 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search

 1 
PENGARUH KUALITAS LAYANAN SERTA NILAI YANG DIRASAKAN TERHADAP KEPUASAN PENGGUNA JASA DENGAN CITRA PENJUALAN LELANG DI KANTOR PELAYANAN KEKAYAAN NEGARA DAN LELANG JEMBER Yudhiharso, Wiji; Yulisetiarini, Diah; Irawan, Bambang
BISMA: Jurnal Bisnis dan Manajemen Vol 9 No 2 (2015)
Publisher : Jurusan Manajemen Fakultas Ekonomi dan Bisnis

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Abstract: This study aims to analyze the effects of: (1) service quality and perceived values on customers satisfaction; (2) service quality and perceived values on the image of auction sales; and (3) customers satisfaction on the image of auction sales in the State Assets and Auction Service Office (KPKNL) Jember. This research uses SEM and Analysis Modelling Structure. The population of this study is all customers of KPKNL Jember with the sample consists of 150 respondents. Results show that: (1) service quality and perceived values have significant effect on customers satisfaction;(2) service quality and perceived values have significant effect on the image of auction sale;, and (3) customers satisfaction has significant effect on the image of auction sales in KPKNL Jember. Keywords: Service Quality, Perceived Values, Customer Satisfaction, and Product Image.
Co-Authors Diah Yulisetiarini Maemonah, Maemonah