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All Journal Optimum : Jurnal Ekonomi dan Pembangunan
Darmawati, Dwita
Universitas Jenderal Soedirman
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

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ANALISIS STRATEGI PEMASARAN PERBANKAN SYARIAH (KASUS DI KABUPATEN BANYUMAS) Darmawati, Dwita; Widiastuti, Ekaningtyas
Optimum: Jurnal Ekonomi dan Pembangunan Vol 2, No 2 (2012)
Publisher : Fakultas Ekonomi dan Bisnis Universitas Ahmad Dahlan

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (198.878 KB) | DOI: 10.12928/optimum.v2i2.7867

Abstract

This study aims to analyze aspects of the service, whether in accordance with customer expectations Islamic banks, in Banyumas region and to formulate appropriate marketing strategies. The sample used in this study amounted to 33 respondents, an Islamic bank customers in Banyumas. To answer the problem used a quantitative approach to analyzing the five dimensions of quality of banking services, using analytical tools IPA (Importance Performance Analysis). The results showed that Islamic banks in Banyumas has a good performance on the dimensions of assurance, empathy, and tangible. Major constraints experienced by Islamic banks in Banyumas associated with dimensions of responsiveness, while the dimensions of reliability has been able to provide the same services to the average consumers expectations. Some implications are given based on the results of the study.
Co-Authors Ekaningtyas Widiastuti