<![CDATA[ABSTRACT
Patient satisfaction is a feeling level patients, who arise as a result of the healthcare performance it gained after the patient compares it to what he expects. Based on the beginning survey according to the patient Service in Polyclinic of Siak Hulu II Public health center is quite good But not satisfied overall, Lack of facilities and infrastructure and speed in providing services. The purpose of this study is to Analyze the quality of service to patient satisfaction Associated with tangible, Reliability and Responsiveness. This research is a descriptive qualitative research, which aims to obtain information by interview and field observation method where this research was conducted at general polyclinic Public health center Siak Hulu II Kampar Regency in May - June 2017. The subjects of this study were 6 informants 1 including head of community health clinic and 5 patients of Polyclinic. Variables in this research are tangible, reliability and responsiveness. The results showed from 3 variables 2 of them Still not in accordance with the wishes of the patient, Seen from the physical evidence, is still lack of facilities and infrastructure such as waiting chairs, reading corner and health equipment, In view of the absence of the place so the patient must wait for the examination. Community health clinic should provide sanctions to health workers who are not disciplined And complete the facilities and infrastructure that are still lacking in Polyclinic Public health center Siak Hulu II.]]>
