Chaldun, Evy Rachmawati
Journal of Business and Management

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Servqual Analysis of PT Dago Wisata Umroh Service Yuska, Novrisky; Chaldun, Evy Rachmawati
Journal of Innovation, Business and Entrepreneurship Vol 2, No 1 (2017)
Publisher : Journal of Innovation, Business and Entrepreneurship

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Abstract. Nowadays, intention of Muslim in Indonesia to perform umrah is increased. This opportunity captured by umrah travel agency in Indonesia, especially Dago Wisata. Dago Wisata provide umrah service for Muslim. It is needed to know customer opinion about Dago Wisata umrah service. The main objective of this research is to know Dago Wisata umrah service quality. This research result also will be applied in Smeva Holiday, company which also focuses in umrah service. This research was using questionnaire and conducted in Bandung with 100 respondents. The SERVQUAL dimensions with the five points of likert scale used in the questionnaire.  Data will be analyze by using Microsoft excel and SPSS. Importance performance analysis will use in assessing existing service of Dago Wisata and analyzing improvement that need to do by Dago wisata Management to create customer satisfaction.The result show that there three kind of service attribute should improve by Dago Wisata. There is distance between hotel and mosque in Mecca and Medina, closer is better. Dago Wisata should improve employee careness to customer complaints. Keywords: Umrah business, SERVQUAL, Importance Performance Analysis
The Influence of Integrated Marketing Communication of Mom's Willingness to Buy Sariputra, Yoko; Chaldun, Evy Rachmawati
Journal of Innovation, Business and Entrepreneurship Vol 2, No 1 (2017)
Publisher : Journal of Innovation, Business and Entrepreneurship

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (545.194 KB)

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Abstract. The largest portion of monthly food expenditure in Indonesia is packaged food and soft drinks that can be found in modern markets. Through the development of this modern market, the demand for processed packaged foods continues to grow which is able to offer time-saving and convenient ways to eat. One of the food packaging companies that produce the packaged food is Sea-Son Company.  This paper will relate one of the business discipline, "Marketing" in Sea-Son Company. Marketing is the main focus of corporate development with the goal of building brand equity and making sales. Since today is the internet area, online digitalization becomes solution for food startup company to support their sales and marketing activity by running Integrated Marketing Communication (IMC) program to achieve company goals. This paper try to research the role of Integrated Marketing Communication (IMC) in attracting target customer and measuring the its effect to customer’s willingness to buy in order to find out the most effective way in attracting households to buy packaged food through online. This research take an descriptive study to measure the IMC of Sea-Son Company which consist of: Ad Facebook promotion; discount coupon; Exhibition; and public relation by social media; and how it affect the mom’s willingness to buy. Data was collected through online questionnaire which distributed to 100 female in Bandung and Jakarta who born between 1970s-1987s who are active internet users and have experience buying instant food through online.The data were analyzed by multi linear regression method to identify the corellation. Empirical results show that, From 4 marketing activities which become the object of the research that are facebook advertisement; discount coupon; trade show; and social media, each has different level of correlation on mom’s willingness to buy. This study is important to the marketers to determine which channel that can  influence mom’s willingness to buy. Marketers could also make improvement and strengthen their business based on selected variable to be more competitive. Keywords: IMC, willingness to buy, packaged food business