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All Journal Jurnal EMT KITA JIMFE (Jurnal Ilmiah Manajemen Fakultas Ekonomi) Jurnal Ilmiah Manajemen Kesatuan Arus Jurnal Sosial dan Humaniora Almufi Jurnal Pengabdian Kepada Masyarakat (AJPKM) Jurnal HUMMANSI (Humaniora, Manajemen, Akuntansi) Justika : Jurnal Sistem Informasi Akuntansi
Dewi Fitrianti
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Religion Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Mathematics Social Sciences Other

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Journal : Jurnal EMT KITA

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Pengaruh Bukti Fisik, Jaminan dan Penanganan Keluhan Terhadap Kepuasan Pasien BPJS (Studi Kasus pada RS Medika Dramaga Bogor) Amalia Kautsar; Iis Anisa Yulia; Dewi Fitrianti; Mulyana Gustira Putra
Jurnal EMT KITA Vol 7 No 1 (2023): JANUARY 2023
Publisher : Lembaga Otonom Lembaga Informasi dan Riset Indonesia (KITA INFO dan RISET) - Lembaga KITA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35870/emt.v7i1.771

Abstract

This research aims to determine the effect of Tangible Assets, Assurance and Complain Handling on BPJS Patient Satisfaction. The sample used in this study were 332 BPJS patient respondents at Medika Dramaga Hospital, Bogor. The analytical method used is multiple linear regression with the dependent variable is the patient satisfaction and as the independent variable is tangible assets, assurance and complaint handling. The results showed that tangible assets, assurance, and complaint handling had a significant effect on patient satisfaction, either partially or simultaneously. Of the three independent variables, the assurance variable has the most dominant effect on patient satisfaction.
Co-Authors Amalia Kautsar Dicki Prayudi Dodi Prasada Eha Hasni Wahidhani Fitriyani Aulia Rahman Karmanah, Karmanah Marnilin, Feni Mulyana Gustira Putra Nia Sonani Rusli, Abdul Rahman Sinurat, James Srikandi Yulia, Iis Anisa