Jurnal EMT KITA
Vol 7 No 1 (2023): JANUARY 2023

Pengaruh Bukti Fisik, Jaminan dan Penanganan Keluhan Terhadap Kepuasan Pasien BPJS (Studi Kasus pada RS Medika Dramaga Bogor)

Amalia Kautsar (Universitas Nusa Bangsa)
Iis Anisa Yulia (Universitas Nusa Bangsa)
Dewi Fitrianti (Universitas Nusa Bangsa)
Mulyana Gustira Putra (Universitas Nusa Bangsa)

Article Info

Publish Date
01 Jan 2023

Abstract

This research aims to determine the effect of Tangible Assets, Assurance and Complain Handling on BPJS Patient Satisfaction. The sample used in this study were 332 BPJS patient respondents at Medika Dramaga Hospital, Bogor. The analytical method used is multiple linear regression with the dependent variable is the patient satisfaction and as the independent variable is tangible assets, assurance and complaint handling. The results showed that tangible assets, assurance, and complaint handling had a significant effect on patient satisfaction, either partially or simultaneously. Of the three independent variables, the assurance variable has the most dominant effect on patient satisfaction.

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Journal Info
Jurnal EMT KITA
Website

Abbrev

emt

Publisher

Lembaga Komunitas Informasi Teknologi Aceh

Subject

Economics, Econometrics & Finance

Description

The Jurnal Ekonomi Manajemen Teknologi (EMT) KITA is one of the scientific publications published by the KITA Institute. The purpose of this Journal is to support the theory and practice of development management in the dissemination of research findings in the field. This journal covers fields such ...