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All Journal ProBank: Jurnal Ekonomi dan Perbankan KELOLA ADVANCE AKTUAL Aktiva : Jurnal Akuntansi dan Investasi Jurnal STIE Semarang (Edisi Elektronik) MABIS: Manajemen dan Bisnis Jurnal Bisnis Terapan Jurnal Buana Akuntansi Jurnal Abdidas JURNAL CAPITAL : Kebijakan Ekonomi, Manajemen dan Akuntansi Wasana Nyata Abdi Makarti WASANA NYATA Journal of Applied Economics in Developing Countries E-Prosiding Seminar Nasional Manajemen dan Akuntansi STIE Semarang (SENMAS)
Tri Nurdyastuti
Universitas Dharma AUB Surakarta
Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Health Professions Mathematics Public Health Social Sciences Veterinary Other

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Journal : MABIS: Manajemen dan Bisnis

 1 
Impact of service quality dimensions on student satisfaction Suroto Suroto; Tri Nurdyastuti
Manajemen dan Bisnis Vol 22, No 1 (2023): March 2023
Publisher : Department of Management - Faculty of Business and Economics. Universitas Surabaya.

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24123/jmb.v%vi%i.564

Abstract

The purpose of this study was to examine the effect of service quality dimensions consisting of Tangibles, Reliability, Responsiveness, Assurance, and Empathy variables on student satisfaction at STIE AUB Surakarta. Respondents in this study were students at STIE AUB Surakarta. The analysis tool uses logistic regression. The sampling technique used is a random sampling technique. The consequences of the examination show that physical assets have a critical constructive outcome on fulfillment. Unwavering quality has a huge adverse consequence on understudy fulfillment. Responsiveness has a critical constructive outcome on understudy fulfillment. Confirmation has a huge beneficial outcome on fulfillment. Compassion has a huge beneficial outcome on fulfillment. The managerial implication of this result is that the management of STIE AUB Surakarta must increment the positive and huge factors that influence understudy fulfillment, namely the Tangibles, Responsiveness, Assurance, and Empathy variables, and reduce the variables that have a negative and significant effect, namely the Reliability variable so that the credibility of STIE AUB remains awake.
Co-Authors Adi Penawan Adi Penawan Adi Penawan Adi Penawan Alisca Asnawati Anang Ma’ruf Arbiyanto Ayu Fitria Cahyani Tunggal Sari Cahyani Tunggal Sari Cahyani Tunggal Sari Cahyani Tunggalsari Dewi Nika Yuliani Dibyo Iskandar Dibyo Iskandar Dibyo Iskandar Dibyo Iskandar Dibyo Iskandar Endang Saryanti Etty Indriani Fatonah, Siti I Gusti Putu Diva Awatara Ika Swasti Putri Lilis Sulistyani Lukman Ahmad Imron Pahlawi Lukman Ahmad Imron Pahlawi Manuel Yusak Bagus Wibowo Monica Monica Mulyadi Mulyadi Mulyadi Mulyadi Rina Ani Sapariyah Siti Hayati Efi Friantin Siti Hayati Efi Friantin Suroto Suroto . Suroto Suroto Suroto Suroto Suroto Suroto Yofhi Septian P Yofhi Septian Panglipurningrum