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All Journal Shirkah: Journal of Economics and Business
Yusoff, Remali
Faculty of Islamic Economics and Business, Institut Agama Islam Negeri (IAIN) Surakarta
Economics, Econometrics & Finance

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An Instruments Developing Cashless in Malaysia Taasim, Shairil Izwan; Yusoff, Remali
Shirkah: Journal of Economics and Business Vol 2, No 2 (2017)
Publisher : Faculty of Islamic Economics and Business, Institut Agama Islam Negeri (IAIN) Surakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (368.855 KB) | DOI: 10.22515/shirkah.v2i2.102

Abstract

This study aims to apply the technology assessment (TA) model on e-banking perceptions in the context of Malaysia, which involves aspects of supply and demand, and increasing the cashless concept in the country. A sample of 470 respondents were randomly selected from high density state capitals and major cities, through the convenience sampling method. Respondents were requested to complete a questionnaire developed from the basic model by forming UTAUT constructs, including quality, skills, transaction costs, user satisfaction, role of service providers (banks), and the influence of environment. Based on the results obtained, the model suggests that transaction costs, as direct costs by service providers, have a significant impact on the overall assessment of the performance of retail e-banking. Data analysis was performed using structured equation modeling (SEM), with the use of AMOS V22 as a method of trajectory analysis. Keywords: technology, SEM, performance, e-banking
Co-Authors Taasim, Shairil Izwan