<![CDATA[Gas stations Mawaddah Is one of the gas stations located in the Village Batuphat East Lhokseumawe. The gas station has 5 oil pumps consisting of premium with two pumps, diesel consists of two pumps, and pertamax consists of one pump. Preliminary data have been made regarding the arrival rate of vehicles in each pump, which is a two-wheeled premium filling pump of 195 vehicles, four or more 166 wheels or four wheels filling pumps, four or more diesel fuel pumps of 156 and a feeding pump of 138 vehicles. High vehicle arrival rate resulted in queue. To calculate the level of service has never been done so it is not known the maximum time for service on each pump. The research method used is queuing model related to arrival rate and service level, with result of research which obtained is vehicle arrival rate at each pump that is 2 wheel of premium gasoline pump is 2.59 minutes. The premium 4 wheels charging pump is 6.98. The 4 wheelers diesel fuel pump is 5.97 minutes and the first charging pump is 6.65 minutes with the facility number 1. Vehicle service rates of premium 2 and 4 wheelers are 15.52 minutes and 14.11 minutes, 4 wheel diesel fuel pump is 14.21 minutes and the first feed pump is 13.55 minutes with scenario design on each pump is Scenario 1 with 2 pumps, Probability of medium system empty 0.87500, Number of subscribers in the system and number of customers waiting in the queue of each 1 customer, the average customer time in the system 0.06696 minutes and waiting time as long as the customer in the queue 0.00030 minutes.Keywords: Queue, facility, arrival rate, service rate.]]>
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