Journal of Management and Leadership
Vol 1 No 1 (2018): Volume 1 - Nomor 1 - Mei 2018

Understanding and Managing Conflict.pdf

Diin Fitri, SE., MM. (School of Management and Leadership TANRI ABENG UNIVERSITY)

Article Info

Publish Date
09 Jul 2018


Conflict is normal phenomena in organizations. It is part of organization life. It shows that organization is healthy when there are conflicts until one point as it shows the process of changing and learning. Thus, it will be beneficial for the organizations to understand the source, type of conflict and be able to manage conflicts. This is a qualitative research based on literature review to find the source, type of conflict and to provide practical guidelines on how to manage conflict. It is found that that several sources of conflict such as communication, cultural diversity and unmet expectation and needs. Previous researchers classified conflicts into different terms such as structure, process and tasks, and conflict into individual, intergroup and process conflict. Some practical guidelines were also provided, but communication is a major point.,

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Journal Info





Decision Sciences, Operations Research & Management Economics, Econometrics & Finance


Journal of Management and Leadership (JML) is a scientific journal managed by a Management Study Program of TANRI ABENG UNIVERSITAS, and fully refereed journal with ISSN 2620 –9942 (Printed Version) ISSN 2621–2935(Online Version). This journal is freely distributed on the internet and mobile ...