<![CDATA[STUDI KOMPARATIF KUALITAS PELAYANAN BELLBOYDI HOTEL AXANA PADANG DALAM MELAYANITAMU INDIVIDU DAN TAMU GRUPFikri Adib Putra1,Ira Meirina Chair2Program Studi D4 Manajemen PerhotelanJurusan PariwisataFPP Universitas Negeri Padangemail: fikriadib33@gmail.comAbstract. This study aims to describe and compare service quality by bellboy at The Axana Hotel Padang. The research is quantitative descriptive with a comparative approach. The sample used was purposive sampling which was 189 individual guests dan group guests who had stayed at The Axana Hotel Padang, using a questionnaire with a likert scale that had been tested for validity and reliability. Data analysis techniques using statistical tests with Chi Square. The result obtained are as follows: (1) The service of quality by bellboy in serving individual guests at The Axana Hotel Padang Hotel obtained an average score of 3.00 with a good category. (2) The service of quality by bellboy in serving group guests at The Axana Hotel Padang obtained an average score of 3.02 with a good category. (3) Comparison of service quality by bellboy in serving individual guests and group guests at The Axana Hotel Padang shows the results of the test analysis obtained by P value (0.000< 0.05 Ho hypothesis is refused. That means there is difference in the service of quality by bellboy at The Axana Hotel Padang Hotel in serving individual guests and group guests.Keywords: Service of Quality, Bellboy, Comparative Study]]>
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