Ilomata International Journal of Management
Vol 1 No 1 (2019): October 2019

Effect of Marketing Strategy and Service Quality Against the Decisions of Parents

Safitri Amelia (Marketing Management Ibn Chaldun University, Jakarta)
Hartini Salamah (Faculty of Economics, Ibn Chaldun University, Jakarta)
Mohammad Sofyan (Institute of Social Sciences and Management STIAMI, Jakarta)



Article Info

Publish Date
30 Oct 2019

Abstract

This study aims to analyze and determine the effect of marketing strategy variables and service quality on parents' decisions. In this study, the dimensions of marketing strategies include products, prices, promotions, places, people, processes and physical evidence. Service quality dimensions include reliability, responsiveness, confidence, empathy and tangibility. Quantitative methods with multiple linear regression analysis were processed using SPSS for windows version 22. The results showed that there were simultaneously the effects of marketing strategy and service quality variables on parents' decisions. Partially, the marketing strategy variable did not significantly influence the parents' decisions at PAUD Al Hidayah Pertiwi. While service quality variables significantly influence the decisions of parents of students in PAUD Al Hidayah Pertiwi.

Copyrights © 2019






Journal Info

Abbrev

ijjm

Publisher

Subject

Decision Sciences, Operations Research & Management

Description

Ilomata International Journal of Management With ISSN : 2714-8963 (Online) - 2714-8971 (Print) is published by Yayasan Ilomata, committed to publishing scholarly empirical and theoretical research articles, that have a high impact on the management field as a whole. The journal encourages new ideas ...