Garuda - Garba Rujukan Digital

Katalogis

Vol 6, No 7 (2018)

Mardanis, Aka (Unknown)

Publish Date
12 Feb 2020

The study intends to determine and analyze simultaneous and partial influence of leadership roles and motivation on service quality at PT. Bank Negara Indonesia (Persero) Tbk of Palu Headquarter. Respondents consist of 113 officers. Method of analysis is descriptive with quantitative approach and using multiple linear regressions of SPSS 16. The result indicates that leadership roles and motivation simultaneously have significant influence on service quality at PT. Bank Negara Indonesia (Persero) Tbk of Palu Headquarter. Partially, both leadership roles and motivation have significant influence on service quality at PT. Bank Negara Indonesia (Persero) Tbk of Palu Headquarter. Â Â Â Â Â Â Â Â

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