E-Jurnal Manajemen Universitas Udayana
Vol 3 No 8 (2014)

Hubungan Karakteristik Demografi dengan Perilaku Komplain (Studi Di Rumah Sakit Umum Daerah Badung)

Anak Agung Sagung Mas Evy Aprillianty (Universitas Udayana)
Made Wardana (Fakultas ekonomi dan Bisnis Universitas Udayana, Bali, Indonesia)

Article Info

Publish Date
08 Aug 2014

Abstract

This study aims todetermine the relationship of demographic characteristics with complaint behaviorin Badung Hospital. Respondents in this study is 100 people. Data analysis techniques used in this study is descriptive statistical analysis, chi-square analysis and crosstabs. The results of this study found that only in come that have a significant relationship with complaint behavior. Suggestions for Badung Hospitalis to improve the delivery channel complaints and clarify the procedures and requirement sareused.

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Journal Info
E-Jurnal Manajemen Universitas Udayana
Website

Abbrev

Manajemen

Publisher

Universitas Udayana

Subject

Decision Sciences, Operations Research & Management

Description

E-Jurnal Manajemen (ISSN 2302-8912) aims to serve as a medium of information and exchange of scientific articles between teaching staff, alumni, students, practitioners and observers of science in accounting and business. E-Jurnal Manajemen editor receives scientific articles business strategy and ...