E-Jurnal Manajemen Universitas Udayana
Vol 6 No 3 (2017)

PENGARUH INOVASI PRODUK, HARGA, CITRA MEREK DAN KUALITAS PELAYANAN TERHADAP LOYALITAS PELANGGAN SEPEDA MOTOR VESPA

Made Caesar Surya Dwi Putra (Fakultas Ekonomi dan Bisnis Universitas Udayana)
Ni Wayan Ekawati (Fakultas Ekonomi dan Bisnis Universitas Udayana)



Article Info

Publish Date
02 Mar 2017

Abstract

This study aimed to describe the influence of product innovation, price, brand image and service quality on customer loyalty in the city of Denpasar. Samples are 102 respondents using purposive sampling. Collecting data in this study using questionnaires and interviews. The analysis technique used in this research is multiple linear regression analysis. Based on the analysis found that product innovation has a positive and significant impact on customer loyalty vespa motorcycle in the city of Denpasar. Price has a positive and significant impact on customer loyalty vespa motorcycle in the city of Denpasar. Brand image has a positive and significant impact on customer loyalty vespa motorcycle in the city of Denpasar. Quality of service has a positive and significant impact on customer loyalty vespa motorcycle in the city of Denpasar. It proves that innovation of product, price, brand image and quality of service can increase customer loyalty Vespa motorcycle in the city of Denpasar.

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Journal Info

Abbrev

Manajemen

Publisher

Subject

Decision Sciences, Operations Research & Management

Description

E-Jurnal Manajemen (ISSN 2302-8912) aims to serve as a medium of information and exchange of scientific articles between teaching staff, alumni, students, practitioners and observers of science in accounting and business. E-Jurnal Manajemen editor receives scientific articles business strategy and ...