Ilmu Administrasi Publik
Vol 8, No 2 (2018)

Institutional Problems in Regional Public Services

Aneta, Asna (Unknown)
Aneta, Yanti (Unknown)
Dama, Hais (Unknown)

Article Info

Publish Date
19 Jan 2019

Abstract

The objective of this descriptive qualitative research is to explore and to analyze the institutional problems in regional public services. It employed direct observation and interview focusing on the issues of the regional public service institutions. This study was conducted at One-stop Administration system (henceforth called Samsat) in Gorontalo City. The results show that the implementation of the services is carried out according to the standard operation of the services, ranging from the procedures, work duration, service products, and innovation. Nevertheless, the problems surrounding the institution are inevitable. The issues revolve around a) the system and organization of the implementation, b) limited qualified human resources, c) lack of facilities and infrastructures, as well as d) the service strategy.

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Journal Info
Ilmu Administrasi Publik
Website

Abbrev

iap

Publisher

Universitas Negeri Makassar

Subject

Economics, Econometrics & Finance Other

Description

Jurnal ini akan tetap diterbitkan dua kali dalam setahun yang akan menghadirkan tulisan ilmiah dalam bidang ilmu administrasi publik. Jurnal ini adalah media publikasi untuk menyalurkan karya ilmiah para dosen, teoritisi dan praktisi di bidang administrasi publik, serta pemerhati administrasi ...