Jurnal Surya Medika
Vol 5 No 2 (2020): Jurnal Surya Medika (JSM)

Tingginya Mutu Pelayanan Keperawatan Berpengaruh terhadap Kepuasan Pasien di BLUD RS Benyamin Guluh Kolaka

Evodius Nasus (Universitas Sembilanbelas November Kolaka)
Grace Tedy Tulak (Universitas Sembilanbelas November Kolaka)

Article Info

Publish Date
28 Feb 2020

Abstract

Hospitals as health service providers are expected to always prioritize patient satisfaction through improving the quality of services performed. One indicator to assess the quality of health services is to measure the level of satisfaction of patients who are recipients of health services. This research aims to analyze the effect of the quality of nursing services with patient satisfaction at BLUD Benyamin Guluh Kolaka Hospital. The research method used was an analytic survey with a cross-sectional approach. The population and sample were 75 patients in the internal and surgical rooms which were obtained by the accidental sampling method. The results result showed that significantly the high quality of nursing services can affect patient satisfaction (p=0.000 < p=0.05). The conclusion of this study is that the higher the quality of nursing services, the more positive impact on satisfaction felt by patients otherwise.

Copyrights © 2020




Citation Download
RIS
EndNote, Reference Manager, ProCite
BibTex
Latex, Jabref
Full PDF
259.775 KB
Original Source
Download Original
Google Scholar
Check in Google Scholar
Journal Info
Jurnal Surya Medika
Website

Abbrev

jsm

Publisher

Universitas Muhammadiyah Palangkaraya

Subject

Biochemistry, Genetics & Molecular Biology Health Professions Immunology & microbiology Medicine & Pharmacology Public Health

Description

The publication of Jurnal Surya Medika certainly participates in disseminating the results of research and review of science and technology development conducted by lecturers and researchers especially from UM Palangkaraya and other universities. This edition contains 17 articles consisting of ...