Creative Research Management Journal
Vol 1 No 2 (2018): December

ANALISA PELAYANAN ADMINISTRASI UNIVERSITAS PROF. DR. HAZAIRIN, SH BENGKULU

Idham Lakoni (Universitas Prof. Dr. Hazairin,SH)

Article Info

Publish Date
28 Dec 2018

Abstract

Creating services that need continuous customer needs and needs that change and cannot be predicted from time to time. Therefore the company opens to accept the types of input, criticism and complaints from consumers, then helps, finds solutions and makes improvements. Future service marketing certainly provides investors with opportunities to develop ever-increasing businesses that support development that uses information and technology used. Specific research is qualitative descriptive through primary data through questionnaires and samples of students in Unihazual semesters IV and VI with purposive sampling technique. Research results show that there is no service consisting of variables such as reliability, responsiveness, competence, credibility, physical evidence, assurance and empathy, which are still a concern to continue to be improved so that in the future unihaz services will be better

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Journal Info
Creative Research Management Journal
Website

Abbrev

crmj

Publisher

Universitas Prof. Dr. Hazairin, SH

Subject

Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Industrial & Manufacturing Engineering Social Sciences

Description

Jurnal Ilmiah CREATIVE RESEARCH MANAGEMENT JOURNAL dikelola dan diterbitkan Prodi Manajemen Fakultas Ekonomi Unihaz merupakan media publikasi hasil penelitian dalam bidang ilmu manajemen dan bisnis, termasuk aplikasinya, baik marketing, finance, operational, management information system, human ...