JURNAL ILMIAH MANAJEMEN & BISNIS
Vol 21, No 1 (2020): April - September

Model Elektronik Word of Mouth: Citra Destinasi, Kepuasan dan Loyalitas Wisatawan

Muhammad Ras Muis (Universitas Muhammadiyah Sumatera Utara)
Dedek Kurniawan Gultom (Fakultas Ekonomi dan Bisnis, Universitas Muhammadiyah Sumatera Utara Medan, Indonesia Jl. Kapten Mukhtar Basri No. 3 Medan 20221, Indonesia)
Jufrizen Jufrizen (Fakultas Ekonomi dan Bisnis, Universitas Muhammadiyah Sumatera Utara Medan, Indonesia Jl. Kapten Mukhtar Basri No. 3 Medan 20221, Indonesia)
Muhammad Elfi Azhar (Fakultas Ekonomi dan Bisnis, Universitas Muhammadiyah Sumatera Utara Medan, Indonesia Jl. Kapten Mukhtar Basri No. 3 Medan 20221, Indonesia)



Article Info

Publish Date
12 Jun 2020

Abstract

This study aims to analyze the effect of e-WOM on destination image, tourist satisfaction, and tourist loyalty. Analyze the influence of destination image on tourist satisfaction and loyalty, and analyze the effect of satisfaction on tourist loyalty. This research approach is an associative approach. The location of this study was conducted in the tourist destination of the Lake Toba Region in North Sumatra. The population in this study is domestic tourists. This population was chosen, because theoretically and empirically it has various characteristics that are appropriate to the topic and purpose of the study. While the sample size is 145 tourists. Data collection techniques are a list of questions and interviews. The analytical method used in this study is the Structural Equation Model with data processing using the Lisrel 8.0 computer program. The results showed that E-WOM affected Destination Image, Tourist Satisfaction, and Tourist Loyalty, Destination Image influenced Tourist Satisfaction and Tourist Loyalty and Tourist Satisfaction influenced Tourist Loyalty.

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Journal Info

Abbrev

mbisnis

Publisher

Subject

Decision Sciences, Operations Research & Management

Description

Jurnal Ilmiah Manajemen dan Bisnis, published by the Departement Management, Faculty of Economics and Business, University of Muhammadiyah Sumatera Utara (UMSU), Medan, North Sumatra, Indonesia, which includes articles on the scientific research field of Management Sciences, includes the results of ...