EARR
Vol 3, No 2 (2019): EDUCATIONAL ADMINISTRATION RESEARCH AND REVIEW (December, 2019)

ANALYSIS OF USER SATISFACTION ON SELF-LOAN SERVICES IN ISLAMIC STATE INSTITUTE (IAIN)PURWOKERTO LIBRARY

Antasari, Indah Wijaya (Unknown)
Chakim, Sulkhan (Unknown)

Article Info

Publish Date
01 Jan 2020

Abstract

This study aims to determine the level of user satisfaction on the self-loan services in the Library of IAIN Purwokerto. The methodology applies  a descriptive quantitative approach on the population of active visitors. The monthly mean visitors in 2018 is 9,810 people. The sampling technique uses Slovin formula with 10% sampling error of 100 respondents. Data is collected through methods of observation, questionnaire and documentation. Results indicate users satisfaction on each variables are scored at 3.03 on facilities, 3.12 on officers services, and 3.14 on the access, all out of 4 digit scores. The overall mean score 3.10 indicates a good user satisfactory level. The feedback from respondents includes needs on additional computers, library collections (books) placed on shelf a match  numerical classification, and an increase in the number of circulatory books.

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Journal Info
EARR
Website

Abbrev

EARR

Publisher

Universitas Pendidikan Indonesia

Subject

Humanities Education Languange, Linguistic, Communication & Media Social Sciences Other

Description

The below mentioned areas are just indicative. The editorial board also welcomes innovative articles that redefine any Educational Administration field. Administration and Management in E-Learning Administration and Management in Primary School Administration and Management in Secondary School ...