Jurnal Ekonomi, Manajemen, dan Akuntansi Universitas Ngudi Waluyo
Vol 1 No 2 (2020): Periode Agustus 2020-JEMA

FAKTOR YANG MEMPENGARUHI KEPUASAN PELANGGAN KENDALISODO BRASSERIE PATRA JASA SEMARANG CONVENTION HOTEL

Heri Prabowo (Universitas PGRI Semarang)
Ratih Hesty Puspitasari (Universitas PGRI Semarang)

Article Info

Publish Date
22 Jun 2020

Abstract

This study discusses the factors that influence customer satisfaction in Kendalisodo Brasserie Patra Jasa Semarang Convention Hotel. The number of samples is 105 respondents who have visited Patra Jasa Semarang more than once. The results of the analysis show satisfaction with customer satisfaction, as well as the quality of service emphasizes customer satisfaction. Likewise, the results of simultaneous trials show that facilities and service quality are related to customer satisfaction at Kendalisodo Brasserie Patra Jasa Semarang Convention Hotel.

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Journal Info
Jurnal Ekonomi, Manajemen, dan Akuntansi Universitas Ngudi Waluyo
Website

Abbrev

jema

Publisher

Universitas Ngudi Waluyo

Subject

Economics, Econometrics & Finance

Description

urnal Ekonomi, Manajemen dan Akuntansi (JEMA) Universitas Ngudi Waluyo is an electronic international journal, provides a forum for publishing the original research articles, review articles from contributors, and the novel technology news related to management. This journal encompasses original ...