Tax Literacy and Leadership Agility: Indigenous Peoples Awareness in Paying Taxes
2019: Proceedings IAPA Annual Conference: Theme 1

Service Culture Chain: Increasing Public Satisfaction

Aldri Frinaldi (Departmen of Public Administration, Faculty of Social Science, Universitas Negeri Padang)
Muhamad Ali Embi (College of Law, Government, and International Studies, Universiti Utara Malaysia)
Aziza Bila (Departmen of Public Administration, Faculty of Social Science, Universitas Negeri Padang)



Article Info

Publish Date
06 Nov 2019

Abstract

Job Satisfaction is a cognitive assessment of an employee's effective evaluation of work. Employee satisfaction at work must be the main thing to be realized before satisfaction service is provide to customer. Employee who have good satisfaction at work will give a good performance, because job satisfaction is results of assessmet of employee performance toward job quality. Employee are inseparable from work culture of organization. Therefore, to improve value and image of organization, a service culture is needed to increase work satisfaction. This research uses quantitative methods with survey strategy. Determination of respondent using total sampling techniques. While data were collected using a questionnaire instrument that was valid and reliable. The collected data was processed used IBM SPSS application version 20.0. Analysis of research data was used path analysis. This study found that work culture have direct and indirect effects on job satisfaction of employee in Health Office of Pariaman City.

Copyrights © 2019






Journal Info

Abbrev

proceedings

Publisher

Subject

Computer Science & IT Decision Sciences, Operations Research & Management Environmental Science Law, Crime, Criminology & Criminal Justice Social Sciences

Description

Over the last ten years, the world has been gripped by rapid, wide ranging changes. The world today is a society that is experiencing and living a new world order, which many today refer to as the “global and digital society”. Rapid advancements in information technology have made territorial ...