Advances in Global Economics and Business Journal
Vol. 1 No. 1 (2020): Advances in Global Economics and Business Journal (AGEBJ)

Factors Affecting the Quality Service: A Case Study of SOCAR

Putri Natasha (Universiti Sains Malaysia)
Daisy Mui Hung Kee (Universiti Sains Malaysia)
Nadia Zulaikha (Universiti Sains Malaysia)
Siti Hajar Aisyah (Universiti Sains Malaysia)
Sharuweeswaran A/L Nagaraju (Universiti Sains Malaysia)
Akansha Rai (ABES Engineering College Ghaziabad)
Rudresh Pandey (ABES Engineering College Ghaziabad)

Article Info

Publish Date
13 Jun 2020

Abstract

The purpose of this study is to identify the factors affecting quality service by SOCAR. The researchers design a set of survey questions to collect data from randomly selected respondents around USM on the quality services provided by SOCAR. A total of 100 questionnaires were distributed but only 54 responses were collected. Based on the research conducted, most of the respondents in USM are not familiar with the usage of SOCAR, such as the proper procedure to rent a car via the SOCAR app. One of the factors that allow this problem to happen is competition with other companies such as Grab. The study results are expected to show a positive relationship between efficiency of quality services and passengers’ satisfaction.

Copyrights © 2020




Citation Download
RIS
EndNote, Reference Manager, ProCite
BibTex
Latex, Jabref
Original Source
Download Original
Google Scholar
Check in Google Scholar
Journal Info
Advances in Global Economics and Business Journal
Website

Abbrev

agebj

Publisher

The Global Academia Publisher

Subject

Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Other

Description

Advances in Global Economic And Business Journal is an international, peer-reviewed, open-access, online & print publication of scholarly articles. AGEBJ features publications of original research from all disciplines within business, economy, finance and any related topic. By not excluding papers ...