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Careers Hunters Kuwait: Development of Training as A New Business Idea Nur Fatin Nafiessa; Daisy Mui Hung Kee; Farra Shameen Lim; Basyeerah Basyeerah; Bilqis Salwa Nabila ri; Ashutosh Verma; Hussain Alajmi; Khalifa Abdulaziz Zayed; Rudresh Pandey; Majdi Anwar Quttainah
Advances in Global Economics and Business Journal Vol. 1 No. 1 (2020): Advances in Global Economics and Business Journal (AGEBJ)
Publisher : Global Academia Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar

Career Hunters’ consistently successful recruitment experience has made it popular among the job seekers in Kuwait. This company is a talent search company that offer jobs as well as recruitment services for its clients. Career Hunters focused on identifying, attracting, and evaluating outstanding candidates according to the requirement of its clients. Career Hunters routinely communicate with clients on a weekly basis to ensure clients’ needs are met. The paper proposes that Career Hunters could expand its operation by providing training for new talents hired for their client’s corporation.

Factors Affecting the Quality Service: A Case Study of SOCAR Putri Natasha; Daisy Mui Hung Kee; Nadia Zulaikha; Siti Hajar Aisyah; Sharuweeswaran A/L Nagaraju; Akansha Rai; Rudresh Pandey
Advances in Global Economics and Business Journal Vol. 1 No. 1 (2020): Advances in Global Economics and Business Journal (AGEBJ)
Publisher : Global Academia Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar

The purpose of this study is to identify the factors affecting quality service by SOCAR. The researchers design a set of survey questions to collect data from randomly selected respondents around USM on the quality services provided by SOCAR. A total of 100 questionnaires were distributed but only 54 responses were collected. Based on the research conducted, most of the respondents in USM are not familiar with the usage of SOCAR, such as the proper procedure to rent a car via the SOCAR app. One of the factors that allow this problem to happen is competition with other companies such as Grab. The study results are expected to show a positive relationship between efficiency of quality services and passengers’ satisfaction.

The Impact of Global Trends on Organization and Customer Satisfaction Ming Hooi Chin; Daisy Mui Hung Kee; Rui Yang Kong; Jia Ying Lee; Jia Hui Yee; Shelly Bhardwaj; Pratima Chaudhary; Rudresh Pandey
Asia Pacific Journal of Management and Education(APJME) Vol 3, No 2 (2020): Asia Pacific Journal of Management and Education (APJME)
Publisher : AIBPM Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32535/apjme.v3i2.851

The study aims to examine the impact of global trends on "MakeMyTrip" company as well as its customer satisfaction. The study has been done with the help of information provided on the company's websites, people's personal experiences, various hypotheses, and some statistical data. Surveys are also done to collect data from customers about their hospitality experiences and satisfaction. The findings and results which are based on the facts provided by customers and organization website suggested that the global trend does give a significant impact on organization and customer satisfaction. The study is aimed to provide ideas and solutions for organizations based on the impacts shown.

The Rise and Fall Ali Baba Company Has Encountered Throughout Their Success Pusparajan A/L Antony Das; Daisy Mui Hung Kee; Geethanapriya A/P Sathiyananthan; Nur Amirah; Linarani A/P Muniandy; Anfal Alrashidi; Majdi Anwar Quttainah; Asla Alosaimi; Deepali Verma; Rudresh Pandey
Asia Pacific Journal of Management and Education(APJME) Vol 3, No 2 (2020): Asia Pacific Journal of Management and Education (APJME)
Publisher : AIBPM Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32535/apjme.v3i2.843

Having a company, it comes with the opportunities to prosper or the risk of falling. Any company needs to go through this moment for it to keep on growing. The purpose of this paper is to examine the rise and fall of Alibaba throughout its success. The study used mostly known factors from other research results on Alibaba Company and analyze those factors effect on ups and downs of Alibaba. Some of the factors including Jack Ma's relation with investors and customers, business model, integrated ecosystem, and such. This study improves the understanding of circumstances that a company will have to go through which can be utilized by top management to strategize their plan.

How does Job Satisfaction Affect the Job Performance of Employees? Kah Yee Lam; Daisy Mui Hung Kee; Akshay Kumar C; Ashi Jain; Rudresh Pandey; Ashvinderjit Singh; Chuan Rou Chua; Jian Wei Chia; Venus Toro Arenas; Carolina Ardila Lopez; Camilo Alberto Perez Restrepo
Asia Pacific Journal of Management and Education(APJME) Vol 3, No 2 (2020): Asia Pacific Journal of Management and Education (APJME)
Publisher : AIBPM Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32535/apjme.v3i2.844

The paper seeks to evaluate OYO Homes & Hotels, an Indian Hotel chain that holds the position of the third-largest hospitality chain in the world. The purpose of this paper is to evaluate how job satisfaction affects the performance of employees in OYO as a service provider company. The research will be based on secondary information gathered from databases, Internet and relevant information provided on OYO's official website. To fulfill the objective, the project aims to analyze the employees' main causes of job satisfaction, strategies in dealing with job dissatisfaction, and changes in performance. Finally, with the analysis, the project will establish recommendations for OYO to maximize employee performance in relation to job satisfaction.

A Study on Growing Trends, Customer Expectations and Perception towards Services Provided by OYO Jia Feng Chua; Daisy Mui Hung Kee; Men Je Lee; Chun Han Lim; Yong Rong Toh; Nidhi Raj; Pragya Goel; Rudresh Pandey
International Journal of Tourism and Hospitality in Asia Pasific (IJTHAP) Vol 3, No 2 (2020): International Journal of Tourism and Hospitality in Asia Pasific (IJTHAP)
Publisher : AIBPM Publisher

This study has been carried out to identify the factors of growing trends, customer expectations, and perception of services provided by OYO hotels. The study has been done with the information published by the company official website as well as the customer's experiences and thought through answering a questionnaire. The findings and results of this study suggested that the most common factors which concern the online hotel booking users are amenities. Besides, the customer expectation towards OYO services has been categorized into information, procedure, and incidental services where information has the highest satisfactory. Lastly, perception towards initiative taken by OYO such as customer privacy control system, In-App SOS button, OYO Assists, and preventive measure during the outbreak of Covid-19 has been determined and evaluated.

The Influence of Customer Satisfaction on Grab Services in Malaysia Muhammad Adam; Daisy Mui Hung Kee; Intan Junaina; Nur Fadhilah; Nurul Uwais; Fatimah Al Rashidi; Hadeel Al Shammari; Majdi Anwar Quttainah; Aditi Srivastava; Rudresh Pandey
International Journal of Tourism and Hospitality in Asia Pasific (IJTHAP) Vol 3, No 2 (2020): International Journal of Tourism and Hospitality in Asia Pasific (IJTHAP)
Publisher : AIBPM Publisher

The purpose of this paper is to examine and identify the factors that influence Grab users’ satisfaction. It is undeniable that customer’s satisfaction is really important in every business especially in services industry. This research is conducted in a specific group of respondents. The respondents consist of staff and students of USM. The methodology that was used is the quantitative questionnaire type of form. This study was expected to give a bright side or any recommendations and improvements to the Grab Holdings Incorporation, especially in enhancing their customers’ satisfaction. Based on the findings, this study could provide recommendations for practices and future research.

AirAsia’s Efforts in Maintaining Good Workplace Environment for its Employees During Covid-19 Irdina Irdina; Daisy Mui Hung Kee; Vasunthra Reddy; Zafirah Izzati; Kamini Sri; Manuela Granda Perez; Camilo Alberto Perez Restrepo; Carolina Ardila Lopez; Akash Das; Kunal Malhotra; Rudresh Pandey
International Journal of Tourism and Hospitality in Asia Pasific (IJTHAP) Vol 3, No 3 (2020): International Journal of Tourism and Hospitality in Asia Pasific (IJTHAP)
Publisher : AIBPM Publisher

This study aims to examine the relationship between the workplace environment and employees’ satisfaction; to what extent can the workplace environment affect job satisfaction? The study used past research and interviewing an employee on job satisfaction and so was able to come up with reliable conclusions. The results showed a positive and strong correlation between workplace environment and job satisfaction. This study enhances the understanding of job satisfaction which can be used by managers to create a better workplace environment and boost employee performances.

How does Job Satisfaction Affect the Job Performance of Employees? Kah Yee Lam; Daisy Mui Hung Kee; Akshay Kumar C; Ashi Jain; Rudresh Pandey; Ashvinderjit Singh; Chuan Rou Chua; Jian Wei Chia; Venus Toro Arenas; Carolina Ardila Lopez; Camilo Alberto Perez Restrepo
Asia Pacific Journal of Management and Education (APJME) Vol 3, No 2 (2020): Asia Pacific Journal of Management and Education (APJME)
Publisher : AIBPM Publisher

The paper seeks to evaluate OYO Homes & Hotels, an Indian Hotel chain that holds the position of the third-largest hospitality chain in the world. The purpose of this paper is to evaluate how job satisfaction affects the performance of employees in OYO as a service provider company. The research will be based on secondary information gathered from databases, Internet and relevant information provided on OYO's official website. To fulfill the objective, the project aims to analyze the employees' main causes of job satisfaction, strategies in dealing with job dissatisfaction, and changes in performance. Finally, with the analysis, the project will establish recommendations for OYO to maximize employee performance in relation to job satisfaction.

The Impact of Global Trends on Organization and Customer Satisfaction Ming Hooi Chin; Daisy Mui Hung Kee; Rui Yang Kong; Jia Ying Lee; Jia Hui Yee; Shelly Bhardwaj; Pratima Chaudhary; Rudresh Pandey
Asia Pacific Journal of Management and Education (APJME) Vol 3, No 2 (2020): Asia Pacific Journal of Management and Education (APJME)
Publisher : AIBPM Publisher

The study aims to examine the impact of global trends on "MakeMyTrip" company as well as its customer satisfaction. The study has been done with the help of information provided on the company's websites, people's personal experiences, various hypotheses, and some statistical data. Surveys are also done to collect data from customers about their hospitality experiences and satisfaction. The findings and results which are based on the facts provided by customers and organization website suggested that the global trend does give a significant impact on organization and customer satisfaction. The study is aimed to provide ideas and solutions for organizations based on the impacts shown.

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