Jurnal Nasional Komputasi dan Teknologi Informasi
Vol 1, No 2 (2018): OKTOBER 2018

IMPLEMENTASI ANALYTICAL HIERARCHY PROCESS DALAM MENENTUKAN TINGKAT KEPUASAN PELAYANAN E-KTP (STUDI KASUS KANTOR CAMAT PAGAR MERBAU)

Eka Wiyanti (STMIK Pelita Nusantara, Medan Indonesia)
Anita Sindar (STMIK Pelita Nusantara, Medan Indonesia)

Article Info

Publish Date
29 Oct 2018

Abstract

The implementation of the service of making E-KTP (Electronic Identity Card) in some areas has problems such as data filling, fingerprint recording, retina, photo taking, the reason for blank E-KTP blanks and the bureaucratic structure of E-KTP publishing is often problematic because of the server system . Government agencies in the Pagar Merbau District Head Office do not know specifically the level of community satisfaction in managing the E-KTP. SPK application is used in decision making. The SPK application uses a flexible, interactive, and adaptable CBIS (Computer Based Information System) developed to support solutions to specific, unstructured management problems. The Analytical Hierarchy Process (AHP) method is a method of decision making in solving multicriteria problems. From the AHP calculation, the final result is obtained with the condition that if the value is ≥ 0.4, then the information is Satisfactory Service if 0.4, then the information is Poor Service.

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Journal Info
Jurnal Nasional Komputasi dan Teknologi Informasi
Website

Abbrev

jnkti

Publisher

Universitas Serambi Mekkah Aceh

Subject

Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Electrical & Electronics Engineering Engineering

Description

Jurnal Nasional Komputasi dan Teknologi Informasi adalah jurnal nasional yang diterbitkan oleh Program Studi Teknik Informatika Universitas Serambi Mekkah tahun 2018. Jurnal ini terbit sebanyak enam edisi dalam satu tahun yaitu setiap bulan Februari, April, Juni, Agustus, Oktober dan Desember baik ...