JURNAL KOLABORASI
Vol 5, No 3 (2019): Desember

HUBUNGAN PELAYANAN PRIMA DENGAN KEPUASAN PELANGGAN PT KERETA API INDONESIA (PERSERO) PADA STASIUN PASAR SENEN (STUDI KASUS: KA PROGO PASAR SENEN-LEMPUYANGAN KELAS EKONOMI)

Suhartono Suhartono (Universitas Bina Sarana Informatika)
Eka Putri Nur Azizah (Unknown)
Lukman Hakim (Unknown)
Hartanti Hartanti (Unknown)

Article Info

Publish Date
31 Dec 2019

Abstract

PT Kereta Api Indonesia (Persero) is a land transportation service company that prioritizes customer satisfaction. The purpose of this study was to determine excellent service, to determine customer satisfaction and to determine the relationship of excellent service with customer satisfaction at Pasar Senen Station in Jakarta. The research method uses quantitative methods with questionnaires and interviews analyzed using SPSS 22.0. Population of 100 respondents using saturated sample techniques. The results showed that the correlation of 0.746 which means that there is a very strong relationship between excellent service and customer satisfaction. In the coefficient of determination test it is known that the R Square value of 55.6% and the remaining 44.4% is influenced by other factors.Keywords: Excellent Service, Customer Satisfaction

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Journal Info
JURNAL KOLABORASI
Website

Abbrev

kolaborasi

Publisher

Universitas Muhammadiyah Makassar

Subject

Social Sciences

Description

Kolaborasi : Jurnal Administrasi Publik is an-Opened Access journal and published three times a year every April, August and December. Kolaborasi : Jurnal Administrasi Publik received articles from research findings and new scientific review articles. The aims of this journal is to publish research ...