Jurnal Farmasi Sains dan Komunitas (JFSK)
Vol 13, No 1 (2016)

KAJIAN FAKTOR DEMOGRAFI TERHADAP KEPUASAN PASIEN JAMINAN KESEHATAN NASIONAL PADA FASILITAS KESEHATAN TINGKAT PERTAMA

Putu Dyana Christasani (Fakultas Farmasi, Universitas Sanata Dharma, Yogyakarta, Indonesia)
Satibi Satibi (Fakultas Farmasi, Universitas Gadjah Mada, Yogyakarta, Indonesia)



Article Info

Publish Date
07 Jun 2016

Abstract

The National Health Insurance (JKN), an Indonesian health care system, has been organized by BPJS Kesehatan using health care assurance mechanism. JKN system gave its service in collaboration with the existing health facilities throughout Indonesia. Primary health facilities named Puskesmas and Klinik Pratama, were playing role as the gate keeper of JKN system in order to provide basic health services optimally. The JKN participants satisfaction could be used as the indicator for measuring the success rate of the JKN system. The patient demographics was being one of several factor affecting the JKN participants satisfaction. This study aimed to examine the relationship between patient demographics and JKN participants satisfaction in Puskesmas and Klinik Pratama located in Sleman, Bantul and Yogyakarta city. This research performed the descriptive analytic using cross sectional survey design. The patientss demographics examined in this study were patients age, patients gender, patients education, patients employment, patients income, and membership status. The data taken quantitatively using questionnaires and equipped with qualitative data from interviewing the patients to obtain all the possible findings in the field. Sampling techniques for primary health facilities was performed by random sampling with total sample of 55 health facilities and purposive sampling with a total sample of 150 respondents. Data were analyzed using Chi-Square method to obtain the relationship between patient demographics and JKN participants satisfaction. The results showed that patients employment, patients income, and membership status were significantly related to the JKN participants satisfaction in Puskesmas and Klinik Pratama.

Copyrights © 2016






Journal Info

Abbrev

JFSK

Publisher

Subject

Medicine & Pharmacology

Description

Jurnal Farmasi Sains dan Komunitas (Journal of Pharmaceutical Sciences and Community / J Pharm Sci Community) firstly published in 2003, is a peer-reviewed, open access scientific journal that publishes research articles, review articles, as well as short communication in various pharmaceutical ...